General Manager | The Wren Missoula, MT

Columbia Hospitality•Missoula, MT

1d•Onsite

About The Position

The General Manager provides overall direction, coordination, and leadership for all departments at The Wren, a 73-room hotel in downtown Missoula with an indoor/outdoor café and executive meeting space. The role supports group sales outreach, negotiations, planning, and service, and acts as a direct liaison to community organizations, city officials, industry associations, and public relations entities. The General Manager ensures applicable standards, policies, and procedures are implemented throughout the property; contributes to the annual operating budget and financial plans; and establishes and monitors annual operating goals across financial performance, guest experience, infrastructure, and learning and growth. In collaboration with department leaders, the role manages budget performance, pricing, operating expenses, profitability, and revenue generation. The General Manager also oversees timely and accurate reporting, property assets, guest feedback, community presence, and the selection, development, scheduling, and performance management of staff.

Requirements

At least 5 years of progressive experience in a General Manager role at a property of similar size and service level.
Working knowledge of applicable laws, codes, and regulations.
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals, and to present information and respond to questions effectively.
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivering results.
Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Responsibilities

Provide overall direction, coordination, and leadership for all property departments.
Support group sales outreach, negotiations, planning, and service.
Serve as the direct liaison to community organizations, city officials, industry associations, and public relations entities.
Ensure applicable standards, policies, and procedures are implemented in all departments.
Participate in preparing the annual operating budget and financial plans.
Create and monitor annual operating goals covering financial performance, guests, infrastructure, and learning and growth.
Work with department leaders to meet or exceed budget guidelines; establish pricing policies; review and approve operating expenses; and develop strategies to improve profitability and revenue generation.
Direct the accurate and timely preparation, production, and distribution of required reports.
Protect and enhance property assets through maintenance, security, emergency preparedness, housekeeping, and capital improvement programs.
Analyze guest feedback with department leaders and implement service changes or upgrades as needed.
Promote the property and maintain an active, visible position in the local community and with industry partners.
Select, supervise, train, develop, schedule, discipline, and counsel staff; lead in a way that empowers and inspires employees to meet or exceed standards.
Provide timely formal assessments of team members in accordance with performance review policies and procedures.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Cellphone allowance
Incentive eligibility
Daily pay option
Paid time off and holiday pay
Medical, dental, vision, and disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee assistance program
Volunteer opportunities
Committee participation opportunities
Task force work opportunities
Online learning platform
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions