General Manager

1-800 Hansons LLC•Jacksonville, FL

2d•Hybrid

About The Position

The General Manager is a key leadership position with overall accountability for branch operations in a geographic region. You’ll own the full picture- sales performance, installation execution, customer experience, team development, and financial outcomes. This is a high-visibility role for someone who can build and sustain a high-performing sales team, drive operational efficiency, and deliver consistent results. The GM partners closely with Corporate and field teams to execute company strategy and uphold Hansons’ standards at every level.

Requirements

Bachelor’s degree in Business or related field
5+ years of sales management experience with a demonstrated track record of results
2+ years of general management experience
Proven ability to recruit, lead, and develop a high-performing sales team
Strong analytical skills; proficient in Excel and MS Office
Excellent communicator- effective with frontline staff and senior leadership alike
Proactive, organized, and energized by a fast-paced, high-growth environment
Honest, ethical, and dependable

Nice To Haves

Experience in home improvement or a similar in-home sales industry
Background in branch or multi-unit operations

Responsibilities

Recruit, develop, and lead a high-performing sales team, actively maintaining a talent pipeline to meet and sustain headcount goals
Coach and motivate Sales Executives on strategies, closing techniques, and performance improvement
Monitor individual metrics, manage lead assignment, and hold the team accountable to results
Drive lead generation and ensure maximum market penetration across the branch territory
Oversee scheduling of Measure and Service Technicians to keep jobs moving on time
Build strong relationships with Installation Partners to ensure capacity, quality, and productivity
Monitor installations for quality workmanship and coordinate with Corporate Scheduling to maximize efficiency
Own the customer journey from sale through installation, resolving escalations and driving five-star outcomes
Achieve or exceed Net Promoter Score (NPS) targets through consistent, high-quality service
Lead, coach, and develop branch employees through clear communication, performance management, and accountability
Foster a culture of continuous improvement, integrity, and shared ownership of results
Serve as the primary liaison between the branch and Corporate teams- Scheduling, Customer Relations, Service, and HR
Achieve branch revenue and profitability goals; manage collections, labor costs, and reprocessing
Manage inventory to ensure timely installations and escalate supply issues as needed
Review monthly performance scorecards with the Senior Executive Team

Benefits

$90–$110k+/year
Quarterly bonus opportunities
Weekly pay on Fridays via direct deposit
Health benefits eligible at 30 days
401k with company match eligible at 90 days
Paid time off with unlimited rollover of unused hours
Holiday pay eligible immediately
Clear career path with tools and development opportunities- Regional Manager, VP of Sales & Operations, Chief Revenue Officer, and beyond
Employee, friends & family discounts
Incentive opportunities including Presidents Club trips for you and a guest
Employee committees: Fun, Diversity, Well-Being, and Safety