General Manager - Oakhurst

JETSET Pilates • Oakhurst, NJ

6d

About The Position

The General Manager is responsible for the overall success of the JETSET Pilates Oakhurst studio. This hands-on leadership role combines business management with active instruction and community engagement. The General Manager leads a high-performing team, drives operational excellence and membership growth, and ensures an exceptional client experience. The role requires completion of the JETSET Instructor Training Academy Program, teaching an average of 6–8 classes per week, and maintaining an active in-studio presence during at least 25 class times per week.

The General Manager leads and develops instructors and Studio Leads; owns daily studio operations, staffing and class schedules, and facility standards; and manages performance across memberships, utilization, retention, payroll, revenue, and expenses. The role also develops local community relationships and partnerships, represents the brand, monitors financial performance, updates ownership, and recommends improvements. Growth opportunities may include mentoring leaders, supporting studio openings, overseeing multiple studios, and advancing into multi-unit leadership.

Requirements

• At least 3 years of operations or general management experience.
• Proven ability to build and lead high-performing teams.
• Strong sales instincts and experience driving revenue targets and coaching others to do the same.
• Strong analytical skills, including the ability to build reports, interpret data, and make metric-backed decisions.
• Exceptional organizational skills and ability to manage competing priorities while maintaining momentum and attention to detail.
• Outstanding communication skills and ability to connect with clients and team members.
• Ability to travel for a five-day instructor training at a Regional Training & Support Center.
• Ability to stand and move throughout the studio for extended periods.
• Ability to lift up to 30 pounds.
• Flexible availability to work mornings, evenings, weekends, and holidays as business needs require.

Nice To Haves

• Experience in boutique fitness, hospitality, or a luxury membership-model consumer service environment.
• Team leadership experience across multiple locations or in a pre-opening context.
• Hands-on experience in fitness instruction or coaching.
• Passion for community building and understanding of the local wellness, fitness, and hospitality community.
• Entrepreneurial spirit, initiative, and the ability to solve problems proactively in an environment where processes are still being developed.

Responsibilities

• Lead, coach, and develop instructors and Studio Leads; recruit and onboard team members as needed.
• Provide consistent feedback and conduct regular performance conversations; foster an engaging and accountable team culture.
• Identify and develop future leaders through coaching, mentorship, and succession planning.
• Own daily studio operations and deliver an exceptional hospitality and client experience.
• Manage class and staffing schedules.
• Oversee facility operations to keep the studio clean, safe, stocked, well-maintained, and aligned with brand standards.
• Resolve client concerns promptly and improve operational processes to increase efficiency and consistency.
• Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
• Analyze KPIs and implement action plans to improve business performance.
• Develop strategies to improve member retention, utilization, referrals, and recurring revenue.
• Coach team members on consultative selling, membership upgrades, renewals, and client retention.
• Build local community relationships and partnerships that support awareness, referrals, member engagement, and growth.
• Support social media and community partnerships and represent JETSET as a brand ambassador.
• Monitor financial performance and provide regular business updates to ownership.
• Recommend operational improvements and ensure accountability for profitability, payroll management, expense control, and overall studio performance.
• Complete the JETSET Instructor Training Academy Program and teach an average of 6–8 classes per week.
• Maintain an active in-studio presence during a minimum of 25 class times per week.
• Travel for a five-day instructor training at a Regional Training & Support Center.

Benefits

• Paid time off (PTO).
• Complimentary or discounted JETSET Pilates classes.
• Professional development opportunities.
• Health insurance, retirement plans, and other perks may be offered depending on the studio location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed