General Manager

Ulta Beauty, Inc. • Cincinnati, OH

15d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in accordance with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, talent acquisition and development, operating processes, and compliance. The role calls for process excellence, a drive for results, and the ability to lead, influence, and develop a team.

The GM promotes accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and shrink goals. They use forecasts, payroll budgets, reporting, and store visits to improve productivity, business results, and profitability. The GM also supports the guest experience through makeup applications, skincare analysis, and product demonstrations, and stays informed about industry trends and products.

The GM attracts and develops talent, builds an inclusive and engaged team, coaches and evaluates associates, supports succession planning, and communicates company strategy and store goals. They ensure compliance with company policies and procedures, direct scheduling and task execution, protect company assets, oversee inventory and loss-prevention processes, and communicate business trends and operational needs to field leadership.

This is a full-time position with a flexible schedule that includes days, evenings, weekends, and holidays. The GM must be available to close the store at least once per week and attend corporate meetings and conferences, which may involve overnight stays and interstate travel. The position involves frequent computer and telephone use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving of up to 25 pounds. A reasonable accommodation process is available for associates with disabilities that affect an essential job function.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Demonstrated financial management ability, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.
• The work involves frequent computer and telephonic-device use, continuous store mobility and walking, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead a single retail store, including its salon, and manage the store through Ulta Beauty’s mission, vision, and values.
• Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely workload completion within budget.
• Address issues identified by financial and operational reporting, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations to support sales and the guest experience.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team of talent and address staffing needs and open positions.
• Address policy violations with the District Manager and People Success, applying corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that encourages associate growth and engagement.
• Lead manager and associate development, including training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports do the same, including brand and category education.
• Share enterprise strategy with direct reports and align store goals with Ulta Beauty’s goals.
• Work alongside the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Know, follow, and ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task management tools as directed to coordinate staffing and prioritize store workload.
• Protect company assets and minimize loss by maintaining standards for workplace safety, inventory control, cash management, and loss prevention.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
• Support continuous improvement by encouraging adoption of company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to drive store improvements.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences, including those requiring overnight stays and interstate travel.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed