General Manager

City Vineyard at Pier 26•New York, NY

13d

About The Position

The General Manager oversees the daily operations and continued profitability of a designated City Winery location, including city and community relations. The role leads venue operations and internal departments, ensuring successful execution of concerts, events, and daily business while maintaining City Winery’s hospitality standards, brand identity, and company culture. The General Manager builds and develops strong teams, promotes interdepartmental collaboration, and executes brand initiatives to support business goals. Responsibilities span general operations, leadership, financial management, and administration. The General Manager maintains high standards for service, food safety, sanitation, cleanliness, and workplace safety; oversees facility maintenance, staffing, events, inventory, reporting, and customer concerns; and works with chefs, concert management, programming, accounting, HR, and other company divisions. The position also manages budgets and costs, payroll, hiring, training, performance, and administrative processes.

Requirements

At least 3 years of restaurant leadership experience required.
At least 2 years of restaurant leadership experience required; the posting lists both 3+ and 2+ years.
Knowledge of live programming.
Strong knowledge of front- and back-of-house operations, including food, beverages, staff supervision, inventory, and food safety.
Understanding of restaurant cost and labor systems and profitability.
Proven experience in restaurant management or a similar role.
Strong leadership and organizational skills.
Excellent customer service and communication abilities.
Proficiency in financial management, including budgeting and cost control.
Ability to lift 50 pounds.

Nice To Haves

A degree in business management or substantial work experience in the restaurant industry.

Responsibilities

Oversee all aspects of venue and multi-unit operations, including internal departments, shows, events, and daily activity.
Maintain City Winery’s standards for food, wine, service, hospitality, brand identity, and company policies.
Establish business goals, anticipate and resolve operational problems, and implement controls to prevent waste and theft.
Ensure sanitation, cleanliness, safety, food safety, regulatory compliance, inspections, and routine property and equipment maintenance.
Collaborate with internal company divisions to achieve company and business goals.
Handle customer issues through email, phone, and in person in a timely manner.
Manage end-of-day reporting and ensure key performance indicators are captured and reported according to guidelines.
Review operational checks and reports, including petty cash, POS credit card processing, voids, comps, nightly product mix, inventory, cost reports, and ticket sales reports.
Oversee facility maintenance, equipment and inventory usage, property improvements, and plans for repairs and investments.
Review staffing levels against upcoming events, reservations, and ticket counts.
Lead menu pricing in partnership with the COO and ensure pricing meets company guidelines and market needs.
Communicate new concepts, promotions, and product launches to location directors and staff, and coordinate staff training on new products.
Work with the Executive Chef to support efficient kitchen operations and timely, presentable, profitable menu execution.
Support concert management with artist management and house communications when guest lists exceed normal allotments.
Approve event floor plans and layouts, ensure event information is entered into systems, and oversee event operations.
Carry out projects, tasks, and initiatives as assigned by senior leadership or required by business needs.
Foster a positive company culture, build morale, and maintain a productive and professional workforce.
Direct ongoing staff training; interview, select, train, supervise, counsel, and monitor employee performance.
Take disciplinary action, including termination when necessary, in partnership with HR and in accordance with company policies.
Train, develop, and motivate managers, and monitor their development of direct reports.
Hold regular staff and management meetings, including BEO meetings, to support clear and effective communication.
Ensure a safe working environment and timely reporting of incidents, injuries, and accidents.
Approve new hires in partnership with senior leadership when required, and ensure proper onboarding.
Communicate company updates, policy changes, and initiatives to staff in a timely manner; handle personnel issues with HR and the COO as needed.
Maintain and monitor P&L goals for operations, food costs, labor costs, payroll, and other expenditures in line with forecasts and budgets.
Provide budgeting guidelines to departments and monitor financial performance.
Control purchasing, product specifications, storage and usage requirements, and waste.
Ensure invoices are processed and distributed through appropriate channels.
Review product and item costs, analyze trends and movement, and make changes accordingly.
Train and monitor managers on budget control.
Monitor department schedules and adjust them to support operational and financial success.
Ensure administrative tasks and reports are completed, including trackers, financial reports, personnel forms, and injury reports.
Oversee and approve accurate payroll administration and processing.
Coordinate with HR on benefits communications and administration.
Ensure accurate reporting and entries in company systems and software.

Benefits

Competitive pay.
Medical, dental, and vision insurance.
nDORFins program designed to promote a healthy and active lifestyle.
401(k) with employer match.
Flexible Savings Accounts, HSA, and Dependent Care.
Basic Life and AD&D Insurance.
50% discount on dining and retail wine.
Free family meal.
Tickets to available shows.
Opportunities for driven and ambitious individuals at a rapidly expanding national entertainment and hospitality company.