GENERAL MANAGER 3

Apria Healthcare•Sharonville, OH

2d•$111,313 - $118,993

About The Position

The General Manager (GM) supports sales efforts and visits high-value customers and administration while managing the efficient daily operation of the branch office. The role oversees operations, service levels, service, and safety in accordance with Apria’s objectives, and holds full P&L responsibility for assigned profit centers, including revenue and operating income. The GM communicates Apria’s values, strategies, and objectives, and assigns accountabilities, plans, monitors, and appraises job results. The GM collaborates with senior management on business strategy, including sales and financial performance; executes sales and growth initiatives; builds relationships with key customers; and helps the sales team develop territory plans and achieve results. The role oversees branch functions, staffing, expenditures, equipment utilization, inventory, performance indicators, compliance, and safety. It also includes hiring, coaching, developing, and managing the performance and retention of subordinate staff. The position requires a four-year college degree or equivalent experience, at least five years of related experience, and residence within the primary area of responsibility. The anticipated annual salary range is $111,313 to $118,993, with actual compensation varying based on job-related factors such as experience, skills, education, and location. Travel is up to 10% of the time.

Requirements

Four-year college degree or equivalent experience.
At least 5 years of related experience.
Must reside within an area of primary responsibility.
Effective mentoring of subordinate staff.
Ability to motivate and manage others with a positive outlook and forward thinking.
Financial management and budgeting skills.
Strong problem-solving skills.
Time management skills.
Change management skills.
Behavioral interviewing skills.
Ability to adjust quickly to business requirements.
Sales strategy execution skills.
Financial and business acumen.
Strategic vision and results-driven approach.
Ability to communicate effectively in person, on the phone, and electronically.
CRM proficiency.
Proficiency in Microsoft Office Suite.
English reading, writing, and verbal skills.
College-level mathematical proficiency, including the ability to understand, interpret, and develop spreadsheet data.

Nice To Haves

Licensed Respiratory Therapist.
Salesforce skills.
Bilingual reading, writing, and verbal skills.

Responsibilities

Maintain full P&L responsibility for assigned profit centers, including revenue and operating income.
Collaborate with senior management to develop, review, update, and implement business strategic planning, including sales and financial performance.
Execute sales strategy and growth initiatives by building and maintaining relationships with key customers, helping the sales team develop territory plans and strategies, and assisting sales staff in achieving results.
Achieve key focus product starts budgets and cash collections.
Use technology and tools to support sales growth through exceptional service levels and optimize branch performance.
Monitor staffing levels, expenditures, asset and equipment utilization, and inventory to ensure maximum profit margins.
Ensure effective operation and management of branch functions, including customer service, collections, clinical, distribution, and sales support.
Partner with the Managed Care counterpart to understand provider networks and grow market share.
Monitor key performance indicators and implement corrective measures.
Ensure operational procedures comply with federal, state, local, and Joint Commission requirements.
Provide a safe and healthful work environment and prevent injuries by leading and implementing the branch Safety & Risk Management program.
Hire, coach, develop, and manage the performance of subordinate staff.
Retain sales and branch personnel through onboarding, coaching, mentoring, and development.
Perform other duties as required.