General Manager, Juniper Springs Resort
About The Position
The Hotel General Manager is fully responsible for the overall administration, operation, and performance of the hotel. This position coordinates the daily operations of all hotel departments, ensuring efficient service delivery, exceptional guest experiences, and strong financial results. The General Manager also oversees two Homeowners Associations (HOAs), providing leadership in the planning and execution of capital projects, maintenance initiatives, and the upkeep of common areas. The role serves as the primary point of contact between the property, corporate support departments, HOA Boards, owners, and other external stakeholders. The General Manager drives operational excellence, financial performance, and employee engagement. The position is responsible for maintaining the highest standards of product quality and service, ensuring profitable operations, strong guest satisfaction scores, and a positive employee experience.
Requirements
- Four-year college level education in management or hospitality management preferred.
- 5 to 8 years’ experience in various hospitality management positions.
- Extensive experience in financial management and budgeting.
- Extensive knowledge of management, operation, sales and marketing of hospitality industry.
- Exceptional communication and organizational skills.
- Ability to perform under pressure and with deadlines.
- Ability to solve problems using common sense and hotel policy.
- Demonstrates strong leadership skills.
- Professional demeanor, attitude and appearance.
- HOA experience and knowledge
Responsibilities
- Overall administration, operation, and performance of the hotel.
- Coordinates the daily operations of all hotel departments.
- Ensures efficient service delivery, exceptional guest experiences, and strong financial results.
- Oversees two Homeowners Associations (HOAs), providing leadership in the planning and execution of capital projects, maintenance initiatives, and the upkeep of common areas.
- Serves as the primary point of contact between the property, corporate support departments, HOA Boards, owners, and other external stakeholders.
- Drives operational excellence, financial performance, and employee engagement.
- Maintains the highest standards of product quality and service.
- Ensures profitable operations, strong guest satisfaction scores, and a positive employee experience.
Benefits
- Free season pass that opens the doors to adventure at all Alterra Resorts.
- Free skiing for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts.
- Free skiing at all Alterra Resorts.
- Ski/snowboarding lessons discounts.
- Equipment Rental discount.
- Friends and Family vouchers.
- Retail & Food discount.
- 401k with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
