Resort General Manager
Westgate Resorts•Hollister, MO
•Onsite
About The Position
The General Manager leads 45 team members with 4 direct reports and the overall operations (including market place and one new F&B outlet) and performance of the Branson Lakes resort. Effectively leads department heads, drives guest satisfaction, ensures financial goals are met, fosters Team Member engagement and upholds brand standards while making a difference in the community. The General Manager ensures compliance with all policies, safety regulations, and quality standards while building a strong team culture aligned with Westgate Resorts’ mission and values; Passion, Work Ethic, Integrity.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
- 10+ years of progressive hospitality or resort operations leadership experience, including multi-department oversight, with at least 5 years in a senior leadership role.
- Proven success driving operational excellence, strategic initiatives, and measurable business results.
- Experience leading complex hospitality environments, including hotels, resorts, entertainment venues, food and beverage operations, retail, and guest services.
- Strong financial acumen with experience managing budgets, forecasting, labor costs, and operational performance.
- Proficiency with hospitality systems, including property management, point-of-sale, guest communication, labor management, and service tracking platforms.
- Advanced skills in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Exceptional leadership, team development, communication, and cross-functional collaboration skills.
- Strong organizational, problem-solving, and decision-making abilities in a fast-paced, guest-focused environment.
- Ability to travel as needed.
Nice To Haves
- Hospitality or leadership certifications preferred.
Responsibilities
- Ensure the successful operation and performance of the resort, achieving established financial, operational, and guest satisfaction metrics.
- Lead, mentor, and develop department heads, ensuring alignment with company policies, procedures, and service standards.
- Drive guest satisfaction by maintaining high product and service quality across all resort operations and ancillary venues.
- Partner with leadership to develop and manage budgets and capital plans, analyze P&L performance, and implement action plans to achieve financial goals.
- Monitor key metrics including guest feedback, quality assurance, financial performance, team member engagement, compliance, and turnover, making adjustments as needed to drive results.
- Provide regular performance updates to senior leadership and participate in executive meetings as required.
- Ensure operational efficiency by reviewing reports, optimizing processes, and effectively managing time, resources, and priorities.
- Protect resort assets through preventative maintenance programs and collaboration with Risk Management, Safety, and Security to ensure a safe environment.
- Partner with Human Resources to ensure compliance with all federal, state, and local employment laws and company policies.
- Promote and model Westgate Resorts’ mission, values, and service philosophy, fostering a strong, engaged team culture.
- Collaborate with Learning and Development to support leadership growth and ensure successful execution of development initiatives.
- Perform other duties as assigned.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Manager
