Resort General Manager

Westgate Resorts • Hollister, MO

1d • Onsite

About The Position

The General Manager leads the overall operations and performance of the Branson Lakes resort. Effectively leads department heads, drives guest satisfaction, ensures financial goals are met, fosters Team Member engagement and upholds brand standards while making a difference in the community. The General Manager ensures compliance with all policies, safety regulations, and quality standards while building a strong team culture aligned with Westgate Resorts’ mission and values; Passion, Work Ethic, Integrity.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field required.
• 10+ years of progressive leadership experience in resort or hospitality operations, including oversight of multi-department functions.
• At least 5 years in a senior leadership role.
• Demonstrated success in strategic planning and achieving measurable business outcomes.
• Experience in hospitality systems such as property management, point-of-sale, service order tracking, guest communication, and labor management tools.
• Proven leadership experience in diverse operational environments such as full-service hotels, resorts, entertainment complexes, retail, dining, and theme park venues.
• Exceptional leadership, team building, and people skills.
• Strong organizational abilities with diligence and an initiative-taking problem-solving mindset.
• Ability to manage multiple priorities effectively in a fast-paced, guest-focused environment.
• Skilled in cross-functional collaboration with other departments and resort locations.
• Technologically proficient, with strong knowledge of Microsoft Office Suite (Excel, Word, Outlook) and hospitality-related software systems.
• Demonstrated ability to lead independently while promoting a positive, collaborative culture.
• Strong financial and business acumen, including hospitality accounting and budgeting expertise.

Nice To Haves

• Additional certifications in hospitality operations or leadership development are a plus.

Responsibilities

• Ensure the successful operation and performance of the resort, achieving established financial, operational, and guest satisfaction metrics.
• Lead, mentor, and develop department heads, ensuring alignment with company policies, procedures, and service standards.
• Drive guest satisfaction by maintaining high product and service quality across all resort operations and ancillary venues.
• Partner with leadership to develop and manage budgets and capital plans, analyze P&L performance, and implement action plans to achieve financial goals.
• Monitor key metrics including guest feedback, quality assurance, financial performance, team member engagement, compliance, and turnover, making adjustments as needed to drive results.
• Provide regular performance updates to senior leadership and participate in executive meetings as required.
• Ensure operational efficiency by reviewing reports, optimizing processes, and effectively managing time, resources, and priorities.
• Protect resort assets through preventative maintenance programs and collaboration with Risk Management, Safety, and Security to ensure a safe environment.
• Partner with Human Resources to ensure compliance with all federal, state, and local employment laws and company policies.
• Promote and model Westgate Resorts’ mission, values, and service philosophy, fostering a strong, engaged team culture.
• Collaborate with Learning and Development to support leadership growth and ensure successful execution of development initiatives.
• Perform other duties as assigned.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior