General Manager

Hotel Indigo - Tuscaloosa, AL•Tuscaloosa, AL

2d•Onsite

About The Position

Hotel Indigo Tuscaloosa Downtown is seeking an experienced and passionate General Manager to lead their boutique property. This role involves overseeing all aspects of the property to ensure it reaches its full potential in revenue generation, cost controls, associate engagement, guest satisfaction, asset preservation, and compliance with brand requirements. The General Manager will inspire the team, drive operational excellence, and deliver memorable stays that reflect the spirit of the neighborhood, situated near the Black Warrior River and downtown Tuscaloosa.

Requirements

Minimum 2+ years of documented, franchised select service hotel management.
IHG experience preferred.
Ability to leverage provided technology to effectively manage the property.
Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
Ability to supervise, delegate, and manage several tasks at once.
Ability to remain calm and in control in emergency or difficult situations.
Ability to work a flexible schedule, including weekends.

Nice To Haves

IHG experience

Responsibilities

Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience.
Monitor guest satisfaction scores on a daily basis and respond to guest complaints to resolve issues.
Continually monitor local market and comp set and strategically calibrate rates to ensure outperformance.
Engage local community through CVB, Chamber, and others to stay connected to events in the area.
Implement and maintain an effective sales and marketing plan.
Manage sales director to ensure group bookings, LNRs, and SMERF business.
Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
Hire, train, and develop new employees.
Delegate appropriate duties to maximize employee labor hours and minimize employee turnover.
Maintain all hotel departments and operations within budget.
Utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI.
Work with ownership to create budgets and forecasts.
Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives.
Exceed brand and ownership standards of performance and excellence.
Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards.
Carefully monitor employee labor hours and ensure they do not exceed budget.
Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists.
Inspect rooms with housekeepers on a weekly basis.
Submit PO's to home office on a timely basis.
Be on call 24 hours a day to assist with any issues with the hotel.