General Manager

MCR•Southaven, MS

6d•$86,000 - $90,000

About The Position

The General Manager’s core mission is to ensure cleanliness and friendly service, with every room online every day and night. The General Manager oversees managers and team members to ensure they carry out their daily responsibilities and checklists. The role supports guest satisfaction, spotless cleanliness, product consistency and quality, and effective teamwork throughout the hotel. Responsibilities include conducting daily walks of guest rooms and public spaces, verifying room inspections and cleanliness standards, and checking that mechanical equipment is working. The General Manager oversees onboarding, daily summary and night audit processes, shift handover reporting, brand quality assurance, fire and life safety inspections, and preventative maintenance. The role also manages schedules, team training and development, coaching, time-clock reviews, purchase orders, invoice processing, and inventory practices. The General Manager is expected to model friendly guest service, uphold uniform and grooming standards, support a safe and positive workplace, and ensure operational checklists and reports are completed accurately and on time. The position may involve varied schedules, including evenings, nights, weekends, and holidays, and travel may be required.

Requirements

Must have a positive, can-do attitude and willingness to learn.
Must understand and follow established guidelines and procedures.
Must be able to evaluate alternatives and make decisions quickly and accurately.
Must work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
Must listen effectively, understand and clarify concerns, and resolve issues raised by co-workers and guests.
Must be able to work with financial information and data and perform basic arithmetic.
Must be attentive to detail and meet deadlines.
Must be proficient with Windows operating systems and company-approved spreadsheet and word-processing software.
Must communicate information and ideas clearly.
Must lead team members in providing friendly guest service.
Must have a valid driver’s license and meet the legal age to serve alcoholic beverages at properties where applicable.
Must be at least 18 years old.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must be able to read, write, understand, and communicate effectively in English; interpret English-language business, safety, operating, and maintenance documents; write routine reports and correspondence in English; speak effectively before groups; and interpret business records and statistical reports in English.
Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
Must be able to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, tools, and controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Must be able to visually inspect details at close and long range.

Nice To Haves

Bachelor’s or associate degree preferred.
Previous supervisory experience preferred.
Progressive experience in hospitality, hotels, restaurants, or service industries preferred, including experience in Rooms and Food & Beverage departments.
Basic market knowledge.

Responsibilities

Ensure friendly service, cleanliness, and availability of every hotel room each day and night.
Ensure managers and team members complete their daily responsibilities and checklists.
Conduct daily walks of guest rooms and public spaces; verify cleanliness, room inspections, friendly service, and mechanical equipment operation.
Onboard new team members and ensure completion of required onboarding checklist processes.
Ensure Daily Summary and Night Audit processes are completed according to policy.
Start and complete shift handover reports, and sign off on and upload required daily reports to the MCR reporting platform.
Oversee compliance with MCR-approved brand standards and quality assurance expectations; conduct brand self-audits and make necessary corrections based on broader audits.
Enforce approved uniform, name-tag, grooming, and guest-greeting standards.
Ensure fire and life safety inspections are current and correct deficiencies.
Confirm preventative maintenance tasks are completed and visually check their quality and consistency.
Ensure team members adhere to established schedules, arrange weekly departmental shift coverage, and address line-level shift call-outs.
Build a learning culture, provide functional training, communicate career-growth opportunities, and give ongoing feedback and coaching.
Review the previous day’s team member time-clock punches according to policy.
Ensure purchases follow the purchase-order process and invoices are submitted through the approved accounts payable system.
Process or accrue invoices in the proper time period.
Keep approved storage areas clean and follow the inventory program.
Lead team members in providing friendly, smiling service and contribute to guest satisfaction.
Pitch in on cleaning guest rooms and public spaces as needed to help maintain a clean, organized, and safe hotel.