General Manager - Norton

Temco Logistics • Norton, MA

10d • $100,000 - $110,000 • Onsite

About The Position

Temco Logistics is hiring a General Manager to oversee daily delivery operations across multiple locations in Norton, Massachusetts. The role leads drivers and technicians, supports high-quality customer service, and works to improve operational efficiency. The General Manager monitors performance, resolves challenges, and supports the team in meeting customer expectations while coordinating with Home Depot stores.

Requirements

• 3–7 years of experience in operations, logistics, or transportation management.
• Strong leadership, problem-solving, and communication skills.
• Ability to manage multiple locations and teams effectively.
• Proficiency in Microsoft Office, including Word and Excel, and route management software.

Nice To Haves

• Bachelor’s degree in Business Administration or a related field; equivalent experience will be considered.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Conduct site visits to evaluate deliveries and service quality.
• Manage customer complaints, delivery inquiries, and escalations, working with Home Depot associates to resolve issues the same day.
• Monitor and motivate technicians to meet performance goals; provide feedback and create action plans for improvement.
• Enforce dock safety standards and uniform compliance, and uphold fleet maintenance protocols.
• Schedule and optimize technician routes to support timely deliveries.
• Oversee vehicle inspections and coordinate preventative maintenance.
• Review performance metrics, document service failures, and implement improvements with the team.
• Coordinate with Home Depot stores to support smooth operations and address customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed