Baja Fresh - General Manager
About The Position
The General Manager will manage the efficient and cost-effective operation of a single store, encompassing profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste. This role fosters a culture of upward development for team members and ensures operational standards are met. Responsibilities include maintaining sanitary standards, preparing reports, overseeing product preparation and inventory, managing vendor deliveries, communicating menu changes, projecting sales trends, resolving guest concerns, managing cash procedures, and participating in local store marketing activities.
Requirements
- Proven ability to lead in a fast-paced, high volume environment as part of a team
- Must have basic computer competency
- Be Customer-service oriented with effective communication skills and the ability to multi-task
- Be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours a day and lifting up to 50 pounds
- Must be able to work overtime as needed
Responsibilities
- Manage the efficient and cost-effective operation of a single store, which includes, but is not limited to profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste.
- Foster a culture of upward development of team members.
- Ensure that operational standards for the store are met.
- Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards.
- Prepare reports to track metrics including food cost, waste, sales, inventory and hours worked by team members.
- Construct the "Prep Chart" and complete/supervise product prep.
- Oversee the physical facility including minor repair and preventive maintenance on equipment.
- Monitor inventory of food and beverage products.
- Monitor build-to levels and submits orders to vendors that are within store guidelines.
- Check all vendor deliveries for type, quantity, and cost accuracy.
- Communicate menu/price changes, shortages and encourages team members to promote specials and add-on sales.
- Project and recognize accurate sales trends to ensure accurate levels of product.
- Monitor and manage the communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
- Monitor cash procedures in the store and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
- Track and reconcile all promotion coupons and balance them with the daily sales report.
- Recruit, interview, staff, conduct orientations, and train store team members.
- Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
- Prepare and post the weekly schedules for team members in accordance with state and/or local scheduling laws. In locations with no predictive scheduling requirements exist, team member schedules must be posted at least one week in advance.
- Ensure store complies with all Federal, State and Local labor laws.
- Respond promptly to customer needs; solicit customer feedback to improve service and respond to requests for service and assistance with ease.
- Participate in local store marketing (LSM) activities for the market.
- Maintain a professional appearance at all times by wearing clean and wrinkle-free uniform and ensure all team members maintain the same image.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
