General Manager

Chipotle•Henrietta, NY

About The Position

Chipotle General Managers lead restaurant teams, hire and develop employees, build a positive culture, and manage restaurant operations and business performance. They uphold high standards of hospitality, food safety, operations, and compliance while ensuring guests receive fast, accurate service. The role includes managing the employee lifecycle, training crew members and shift leaders, overseeing digital orders, and maintaining a clean, guest-ready restaurant. General Managers are accountable for the restaurant’s financial success, including achieving annual sales and cash flow plans. The schedule includes lunch, dinner, and weekend shifts to provide leadership throughout operating hours. The position involves working in a fast-paced kitchen and interacting with customers. Physical duties include standing and walking around the restaurant for up to 10 hours a day, lifting up to 50 pounds, and performing other activities needed to fulfill job responsibilities. The role also involves working around varied temperatures, tasting and preparing food, and communicating with team members and customers.

Requirements

Previous restaurant management experience, including scheduling, P&L management, food safety, sales forecasting, and recruiting.
A passion for hospitality and providing a guest-focused experience.
A friendly and enthusiastic attitude.
Genuine enthusiasm for developing people and leading others.
Ability to stand and walk around the restaurant for 10 hours a day.
Ability to lift 50 pounds (25 kilograms) and perform other physical activities necessary for the job.
Ability to work around varied temperatures, taste and prepare food, and communicate with team members and customers.

Nice To Haves

A creative approach to marketing and driving sales, such as through fundraisers and community engagement.

Responsibilities

Uphold high standards of hospitality and provide a positive guest experience.
Ensure speed of service and order accuracy.
Manage the full employee lifecycle, including recruitment, hiring, people processes, and performance management.
Train and develop crew members, shift leaders, and Apprentices using Chipotle’s training tools and resources.
Direct team members to deliver accurate and timely digital orders.
Manage day-to-day restaurant operations, including scheduling, P&L control and management, sales forecasting, recruiting, and interviewing.
Keep the dining room clean and the restaurant guest-ready.
Uphold food safety, operational, and compliance standards.
Achieve the restaurant’s annual sales and cash flow plan and be accountable for its overall financial success.
Work lunch, dinner, and weekend shifts to provide leadership across all hours of operation.