General Manager

501 FRANKLIN LLC•Richmond, VA

16d•$75,000 - $85,000•Onsite

About The Position

Moxy Richmond Downtown is seeking a visible, hands-on General Manager to lead hotel operations, connect with guests, inspire associates, and deliver the Moxy brand experience. The role combines personable, social hospitality with responsibility for strong financial and operational results. The General Manager will create memorable guest experiences, support and motivate the team, and maintain smooth day-to-day operations while maximizing revenue and managing labor and operating costs. The General Manager leads the hotel’s culture and crew; oversees rooms, Bar Moxy, and grab-and-go food and beverage operations; and ensures brand standards, service programs, safety procedures, and regulatory requirements are met. The role owns the property’s financial performance, works with partners on revenue and sales strategy, cultivates local relationships, and collaborates with corporate leadership on strategic initiatives and continuous improvement. Moxy Richmond Downtown is owned and operated by Shamin Hotels, a Marriott franchisee. Shamin describes itself as Virginia’s largest hotel owner and operator, with more than 80 hotels. The company emphasizes teamwork, ownership, and passionate service, and states that it promotes from within.

Requirements

At least 5 years of progressive hotel operations experience.
At least 2 years of experience as a General Manager, or 3 years as an Assistant General Manager or equivalent multi-department leader.
Demonstrated success improving guest satisfaction, team engagement, and financial results.
Experience overseeing rooms and food and beverage operations, including bar service.
Strong financial and revenue skills, including budgeting, forecasting, P&L management, labor and cost control, and key metrics such as STR, RevPAR, ADR, and occupancy.
Strong communication, organization, and problem-solving skills.
Comfort using property management systems, financial reporting tools, and Microsoft Office.
Flexible availability for evenings, weekends, and holidays, with consistent on-property presence.
Ability to stand, walk, and lift up to 25 pounds, with or without reasonable accommodation.

Nice To Haves

Marriott brand experience is strongly preferred.
Moxy or lifestyle hotel experience is a plus.
A bachelor’s degree in Hospitality, Business, or a related field is preferred; equivalent experience is considered.

Responsibilities

Recruit, train, coach, and recognize the hotel team, fostering a supportive workplace where associates want to work and stay.
Deliver the Moxy guest experience, including signature service touches and a lively lobby, and ensure brand standards and service programs are executed daily.
Oversee Bar Moxy and the grab-and-go operation, ensuring they are social, profitable, and compliant.
Own hotel P&L performance; build and manage budgets, drive revenue, control costs, and meet financial targets.
Partner on pricing, sales, and marketing strategy to grow market share and attract guests and local customers.
Maintain high guest satisfaction scores, respond promptly to feedback, and resolve guest issues.
Build relationships with local businesses, artists, and partners to connect Richmond with the hotel.
Ensure compliance with company policies, brand standards, safety procedures, and federal, state, and local regulations, including alcohol service laws.
Work with corporate leadership on strategic initiatives, analyze performance, and identify opportunities for improvement.
Maintain a consistent on-property presence and flexible availability, including evenings, weekends, and holidays.

Benefits

Annual bonus eligibility.
Health, dental, and vision insurance.
Accident insurance and short- and long-term disability coverage.
Critical Illness Insurance.
Hospital Indemnity Insurance.
Pre-Paid Legal.
401(k) with company match.
Paid time off and paid holidays.
Pet insurance.
Discounts on tickets, rental cars, attractions, and footwear through Shamin Perks.
Employee discounts at the company’s branded hotels.
A $500 referral bonus for each referred friend hired into a salaried position, subject to conditions.