General Manager

TCG, Inc. • Washington, DC

20h • Onsite

About The Position

Rowhaven is building a premium tabletop "third place" in Upper Northwest DC - a space where people gather around games to connect, play thoughtfully, and belong. We are seeking a General Manager who is excited to help create that environment from the ground up, from staffing and events to retail operations and community culture. This is not a traditional retail management role. It is an opportunity to build culture, shape community, and run a well-curated, well-operated gaming lounge and retail space that honors the player, elevates the genre, and welcomes the newcomer. The right candidate will care as much about how the room feels as how the numbers look.

The General Manager is accountable for the full day-to-day operation of Rowhaven. Core operating systems are built, stable, and consistently executed. Events and membership programs drive repeat attendance. Financial reporting is disciplined and accurate. Staff performance reflects Rowhaven values. The space develops a reputation as a calm, premium, welcoming place to play.

Requirements

• 3+ years of management experience in retail, hospitality, or a comparable customer-facing business
• Direct responsibility for hiring, training, and performance management
• Experience owning or materially contributing to a P&L
• Demonstrated ability to build and execute recurring programming or events
• Experience managing inventory and vendor relationships
• Comfort with POS systems, reporting tools, and basic financial controls

Nice To Haves

• Direct experience in tabletop gaming retail or organized play environments
• Experience opening or relaunching a physical retail location
• Familiarity with membership or subscription-based or AirB&B-style business models
• Proficiency with Shopify POS app and its third-party ecosystem
• Experience executing local marketing initiatives, including email campaigns, community partnerships, and social media content and postings

Responsibilities

• Hiring, training, and leading staff
• Building and executing an events calendar that drives recurring play
• Managing retail inventory, merchandising, and vendor relationships
• Maintaining a clean, safe, and well-run physical space
• Overseeing POS, cash handling, payroll coordination, and monthly reporting
• Creating and sustaining a consistent, welcoming in-store culture aligned with Rowhaven values

Benefits

• Base salary in the $65,000 - $75,000 range, commensurate with experience.
• Performance bonus of $5,000 - $10,000 annually, tied to clear financial and operational targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed