General Manager

Fairfield Inn Vacaville•Vacaville, CA

16d•$90,000 - $95,000•Onsite

About The Position

The General Manager at Fairfield Inn Vacaville is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the property for the Select Service Division. The role oversees hotel operations, finances, sales efforts, staffing, training, and the condition of the physical property, while ensuring compliance with Highgate Hotel standards and procedures. The General Manager works with department heads and managers to monitor operations, meet financial and accounting deadlines, develop employees, support sales activity, and provide a positive, service-oriented guest experience. The position also participates in scheduled Manager-on-Duty coverage and performs other duties as requested by the Vice President or Regional Director of Operations.

Requirements

At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Maintain a warm and friendly demeanor.
Communicate effectively verbally and in writing with employees at all levels and with guests.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend required hotel meetings and training, and participate in Manager-on-Duty coverage as required.
Maintain regular attendance in compliance with Highgate Hotel standards and hotel scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing a nametag.
Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
Effectively anticipate, prevent, identify, and resolve problems.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform light work, exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including manager-led and self-presented training, and review prior and upcoming sales and operational efforts.
Meet financial review dates and corporate-directed program deadlines.
Hold monthly financial reviews with department managers, M.I.D.s, and available supervisors.
Ensure department heads maintain budgeted productivity and follow Highgate Hotel standard checkbook accounting procedures.
Develop managers for advancement through competency and corporate-sponsored training programs.
Work with the Director of Sales to conduct daily HHBR meetings focused on prospecting and existing-account calls and their potential business results.
Take an active role in hotel sales, including contacting key accounts, meeting clients, hosting luncheons and receptions, and meeting on-site contacts.
Participate in scheduled Manager-on-Duty coverage.
Maintain direct contact with management trainees and monitor their development.
Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the Highgate Hotel budget process as required.
Ensure service-standards training takes place in each department, including compliance with Garden Standard of the Week training.
Help create a positive, guest-focused team environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily using the accounts payable process.
Ensure required financial-document information is sent to the Corporate Office monthly in accordance with the accounting calendar.
Maintain the cleanliness and physical condition of the property through inspections and preventive maintenance programs with department managers.
Ensure employees interact attentively, courteously, and efficiently with guests, managers, and coworkers.
Prepare monthly forecasts of hotel revenue and line-item expenses, analyzing historical and projected data to produce accurate reforecasts.
Conduct management interviews and follow hiring procedures; ensure managers follow hiring standards for departmental staff.
Interview final candidates for vacant hotel management positions before an offer is extended.
Conduct Executive Committee member performance appraisals and ensure managers follow performance-appraisal standards for their staff.
Motivate, coach, counsel, and discipline management personnel, and ensure managers follow the required counseling and disciplinary procedures.
Perform other duties requested by the Vice President or Regional Director of Operations.
Ensure employees receive fair and equitable treatment in accordance with Highgate Hotel procedures.
Meet clients and prospective clients at the property, including during property tours, to support sales.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel-safe handling procedures, including security requirements and monthly safe audits, are followed.
Ensure monthly credit meetings take place and actively support hotel credit and collection policies.
Complete required corporate training modules and obtain certification to train others as required.
Ensure all scheduled meetings take place on the property.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law
Location-specific paid holiday, vacation, and sick-leave provisions for employees in Washington, Colorado, and California