General Manager | Southeast

The Hatch Group, Inc.•Orlando, FL

6d•$150,000 - $185,000•Onsite

About The Position

The General Manager is responsible for the financial performance, daily management, and continued growth of The Hatch Group’s Florida operation, based at the Orlando office. The position owns the Florida office’s profit and loss statement and leads the people, processes, and resources needed to deliver safe, profitable work and a consistent customer experience. The General Manager also provides strategic operational leadership throughout the southeastern United States, including Florida, Georgia, Louisiana, Mississippi, South Carolina, and North Carolina. Working with executive leadership and local teams, the role strengthens operating standards, identifies growth opportunities, coordinates resources, and supports regional expansion. The position oversees daily office and field operations while maintaining accountability for financial results, employee performance, customer relationships, and long-term business planning. The role is based at the Orlando office and involves regular interaction with office personnel, field teams, customers, and vendors. Regional travel, including overnight travel, is required as business needs dictate and is approximately 15% of the time. Availability outside normal office hours is expected for critical operational matters, weather events, and customer needs. The recommended base salary is $150,000–$185,000 annually, based on experience and qualifications. The company describes its workplace as drug-free and requires pre-employment and random drug screenings throughout employment.

Requirements

At least 10 years of progressive experience in construction, paving, civil construction, pavement preservation, facility services, or a closely related industry.
At least 5 years of experience leading managers or multidisciplinary teams.
Demonstrated ownership of a branch, division, or business unit P&L.
Strong understanding of budgeting, forecasting, job costing, margin management, and expense control.
Experience managing both office and field personnel.
Ability to coordinate labor, equipment, subcontractors, and multiple concurrent projects.
Proven ability to improve operational performance and hold teams accountable.
Strong customer relationship, communication, coaching, and problem-solving skills.
Ability to interpret financial and operational reports and translate findings into action.
Valid driver’s license and ability to meet company driving requirements.
Ability to work from the Orlando office and travel throughout the assigned territory.

Nice To Haves

Experience overseeing operations across multiple locations or states.
Established knowledge of Southeast construction or facility services markets.
Experience supporting acquisitions, integrations, or new market expansion.
Bachelor’s degree in business, construction management, engineering, or a related field, or equivalent practical experience.
Experience with OneCrew, HubSpot, QuickBooks Online, Ramp, or comparable systems.

Responsibilities

Own Florida’s P&L, including revenue, gross margin, operating expenses, and profitability.
Support development of annual operating budgets, financial forecasts, and business plans with executive leadership and Finance.
Review financial results, explain budget variances, and implement corrective actions when performance falls below expectations.
Monitor job costs, labor productivity, overtime, material usage, equipment expenses, and subcontractor spending.
Partner with Sales and Estimating to evaluate pricing, project scope, capacity, contract terms, and anticipated margins before accepting work.
Support timely billing, accurate change orders, collections, and resolution of customer payment disputes in coordination with Finance.
Evaluate staffing, equipment, and capital investment needs and submit recommendations supported by operational and financial analysis.
Manage purchasing and spending within established budgets and approval authority.
Lead day-to-day operations of the Orlando office, setting priorities, staffing appropriately, and ensuring timely follow-through.
Coordinate estimating, scheduling, project management, field operations, and administrative support.
Ensure crews, equipment, materials, vendors, and subcontractors are available to meet project commitments.
Monitor project schedules, production, quality, and profitability, addressing delays and operational issues promptly.
Conduct regular jobsite visits and operational reviews to assess progress, reinforce expectations, and support field leadership.
Ensure project scope, customer commitments, and approved changes are clearly communicated to work teams.
Establish consistent procedures for project handoffs, documentation, customer updates, and closeout.
Resolve escalated operational and customer concerns.
Directly manage Florida office personnel and assigned operational leaders; establish responsibilities, performance expectations, and accountability.
Conduct staff meetings, individual check-ins, coaching conversations, and performance reviews.
Partner with Human Resources on recruiting, onboarding, training, workforce planning, and employee relations.
Assess organizational needs and recommend staffing changes as the business grows.
Ensure timely review and approval of employee time and consistent application of company policies.
Develop managers and identify employees who can assume additional responsibility.
Promote a professional, collaborative workplace emphasizing punctuality, communication, respect, and solutions, and reinforce a unified company culture across locations and business entities.
Develop and execute regional operating plans with executive leadership for the six-state Southeast territory.
Evaluate new markets, customer opportunities, and service expansion based on operational capacity, expected returns, and execution risk.
Work with local and regional leaders to establish consistent operating standards and performance reporting.
Coordinate staffing, equipment, vendors, and other resources across markets as authorized.
Partner with Sales and executive leadership to pursue profitable work and strengthen key customer relationships.
Build relationships with customers, subcontractors, suppliers, and industry partners throughout the region.
Support operational due diligence, integration, and onboarding of acquisitions or new locations when assigned.
Recommend regional priorities, investment needs, and barriers to growth to leadership.
Reinforce safe work practices and ensure operational leaders promptly address unsafe conditions.
Work with company safety resources on training, incident reporting, investigations, and corrective actions.
Coordinate with fleet and maintenance personnel to maintain equipment readiness and minimize avoidable downtime.
Ensure vehicles and equipment are appropriately assigned, maintained, and used.
Work with qualified internal and external resources to maintain applicable licensing, insurance, permitting, and operating requirements.
Coordinate hurricane preparedness, severe weather response, and business continuity planning.
Escalate significant safety, contractual, customer, and financial risks to executive leadership.
Ensure consistent use of OneCrew, HubSpot, QuickBooks Online, Ramp, and company HR and timekeeping systems.
Hold teams accountable for timely and accurate estimates, work orders, job records, field actuals, and project closeout information.
Use financial and operational reporting to identify problems, track improvements, and guide decisions.
Provide executive leadership with regular updates on profitability, backlog, staffing, project performance, customer concerns, and regional initiatives.
Improve processes that create unnecessary delays, duplicate work, or unreliable information.