General Manager

Goldfish Swim School•Dublin, OH

15d•$90,000 - $105,000•Onsite

About The Position

The General Manager oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, cash management, customer service, retail and vending, private parties, and employee activities. The role is responsible for achieving financial targets outlined in the annual budget by motivating, leading, and supervising a highly engaged team. The General Manager directs daily operations in accordance with company procedures, recruits and trains staff, supports employee performance and satisfaction, and leads sales and enrollment efforts. The position also manages budgets, expenses, purchasing, payroll, scheduling, safety procedures, pool operations, and customer service. This role works onsite at the Staten Island location and must be available on weekends and weeknights.

Requirements

Strong organizational skills and the ability to manage multiple situations at once.
Ability to lead, motivate, and manage a sales team.
Ability to achieve sales, enrollment, revenue, and financial budget goals.
Understanding of budgets and income statements.
Ability to control expenses and purchasing and keep expenses at or below budget.
Ability to explain budget variances in revenue, sales, or expenses.
Ability to schedule staff and manage payroll.
Maintain current certifications.
Availability to work weekends and weeknights.
Comfort working onsite at the Staten Island location.

Responsibilities

Direct and control daily operations to ensure compliance with Goldfish Swim School standard operating procedures.
Communicate and implement company policies and procedures for employees.
Manage staff to support productivity, performance, and employee satisfaction.
Recruit, hire, and train staff.
Model expected conduct and hold weekly meetings with the management team.
Oversee, support, direct, and develop a staff of 30–60 employees.
Initiate and oversee workplace employee activities intended to improve employee satisfaction.
Lead and motivate the sales team to achieve sales, enrollment, and revenue targets.
Ensure front desk sales staff are knowledgeable about the school’s learn-to-swim lessons.
Understand budgets and income statements; control expenses and purchasing; and keep expenses at or below budget.
Explain variances in revenue, sales, or expenses compared with budget.
Guide retail and vending operations to achieve an appropriate product mix and pricing.
Schedule staff and manage payroll.
Oversee implementation of the Emergency Action Plan and facility safety procedures, and train current staff on the plan.
Maintain current certifications and stay professionally up to date in aquatics and management.
Develop knowledge of pool operations to maintain a safe and sanitary swimming environment.
Train and oversee staff to ensure standard operating procedures are followed.
Address personnel problems or difficulties using company procedures and documentation.
Work with Deck Supervisors on class scheduling, student progress, customer service, employee performance, and training.
Learn and use scheduling software for bookings, class scheduling, reporting, and administrative functions.
Promote a professional, welcoming atmosphere and quality service and care for families.
Focus on membership retention and complete assigned tasks and projects on time.
Follow all policies and procedures in the employee handbook.
Work onsite at the Staten Island location and be available on weekends and weeknights.