General Manager, Central (Delivery Station Regional Leader)

Jitsu

1d•$175,000 - $195,000

About The Position

The General Manager, Central owns end-to-end operations across the Central region, from Pittsburgh to Austin. Reporting to the Vice President of Operations, the role oversees inbound sort, warehouse operations, and final-mile delivery. The region is anchored by regional sorts in Indianapolis and Dallas, which serve the Midwest and Texas networks. The General Manager leads site operations managers and a regional planning manager, develops supervisors and leads, and owns regional safety, service, cost, and performance outcomes. The role establishes operating rhythms, scorecards, and standard processes across sites; supports new-system rollouts; partners with EHS and Loss Prevention on safety and compliance; and works with Finance on budgets, forecasts, and variance explanations. It also serves as the regional operations contact for key shippers, addresses service failures through root-cause analysis and action plans, and launches new sites and lanes as the company expands. This is a 24/7 operation with no set shift. The position requires weekend, night, and holiday hours, on-call availability, and frequent on-site coverage across shifts. It may require up to 25% national travel to support other sites. Physical requirements include standing, walking, sitting at a desk, computer work, climbing, kneeling, crouching, crawling, and occasionally moving or lifting up to 60 pounds. The role may include additional compensation such as bonuses, equity, or commissions.

Requirements

10+ years of operations experience in logistics, parcel, or warehousing.
5+ years leading multi-site operations through managers.
Direct operating experience in both warehouse or sort operations and final-mile delivery.
Experience owning a P&L or cost center, including budgeting, forecasting, and labor planning.
Track record of developing managers who went on to run their own sites.
Data-driven decision-making at pace, with quantifiable results.
Strong Excel or Google Sheets skills.
Comfort building process and structure in a high-growth environment where systems are being built alongside live operations.
Clear, direct written and verbal communication.
Availability for weekend, night, and holiday hours; on-call availability and flexibility to provide on-site coverage across shifts.
Ability to meet the stated physical requirements, including occasionally moving or lifting up to 60 pounds.

Nice To Haves

Bachelor's degree in Supply Chain, Logistics, Engineering, Business, or a related field.
Experience operating with independent contractor or gig delivery fleets.
E-commerce and small parcel experience.
Lean, Six Sigma, or similar continuous improvement background.
SQL proficiency.
Claude proficiency.
Gemini proficiency.

Responsibilities

Run safe and efficient warehouse and sort operations at all Central sites, including the Indianapolis and Dallas regional sorts.
Own on-time delivery and final-mile performance metrics from dispatch through delivery completion and the customer experience.
Lead site operations managers and a regional planning manager, and develop supervisors and leads through hiring, coaching, accountability, and leadership-bench development.
Own regional cost drivers, including labor productivity, cost per package, and third-party labor and vendor spending.
Build budgets and forecasts with Finance and explain variances.
Establish daily operating rhythms, scorecards, and standard processes across buildings.
Support rollout of new systems across the region.
Partner with EHS and Loss Prevention to maintain safe, audit-ready, compliant sites.
Serve as the regional operations contact for key shippers; identify root causes of service failures, implement action plans, and resolve issues durably.
Launch new sites and lanes to support company expansion.
Provide on-call availability and on-site coverage across shifts as needed.
Travel nationally, up to 25%, to support coverage at other sites.