General Manager (Site)

TravelCenters of America•Oak Grove, MO

About The Position

The Site General Manager leads a designated TravelCenters of America travel center and is responsible for coaching the site team to operate a successful, profitable location. The role oversees multiple profit centers and may support operations running 24 hours a day, 365 days a year. The General Manager builds and develops a dynamic leadership team, establishes goals related to people, profitability, safety, service quality, and site appearance, and ensures the location provides strong customer service and a safe environment for travelers and employees. The position oversees staffing, training, performance management, regulatory compliance, reporting, site maintenance, loss prevention, and budgetary control. The General Manager works with the District Manager and Profit Center Managers to improve performance, develop talent and succession plans, forecast site results, and achieve budgeted EBITDA. The role requires completion of applicable restaurant-brand lead certifications and required training within 90 days. The role requires a high school diploma or GED. An associate’s or bachelor’s degree is preferred, as is at least three years of leadership experience with positive results. The position is based at a designated travel center; the posting describes exposure to outdoor elements and other operational conditions. Salary is listed at $65,000–$85,000 annually, with quarterly bonus eligibility. Relocation assistance is available, but relocation is not required.

Requirements

High school diploma or GED.
At least three years of leadership experience with proven positive results is preferred.
Strong planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports, and the ability to achieve positive financial results.
Ability to perform non-management functions when needed.
Excellent verbal and written communication skills.
Proficiency in Microsoft Word, Excel, and PowerPoint, and operational understanding of POS software.
Valid driver’s license, appropriate insurance coverage, and an acceptable driving record.
Ability to meet the role’s physical demands, with or without reasonable accommodation.

Nice To Haves

Associate’s or bachelor’s degree.
Three or more years of leadership experience with proven positive results.

Responsibilities

Supervise the management team and overall operations of the designated location.
Model and promote professionalism, honesty, integrity, and strong leadership throughout the site.
Establish and manage goals tied to company objectives for people, profit, safety, service quality, and location appearance.
Coach, teach, and demonstrate customer-service principles, including resolving customer issues directly when needed.
Partner with Profit Center Managers and Talent Acquisition to identify management talent, advise on staffing levels, and develop management teams and successors.
Monitor key performance indicators, identify improvement opportunities, and communicate them to the District Manager and management team.
Ensure safety programs are properly implemented and maintained for customers and team members.
Assess Profit Center Manager performance, complete direct-report appraisals, and recommend advancement and merit increases.
Address customer complaints promptly and develop ways to prevent recurrence; solicit employee and customer input to improve operations.
Ensure awareness of and compliance with applicable federal, state, and local regulations.
Ensure accurate and timely completion and submission of reports, personnel records, time sheets, price surveys, and other required documents.
Lead the total operation of a travel center with multiple profit centers, which may operate 24 hours per day, 365 days per year.
Safeguard company property, equipment, funds, and merchandise, and ensure loss-prevention and audit policies are followed.
Control operating expenses within established budgets and lead employees and managers in complying with wage-and-hour obligations.
Ensure time records are accurate and complete and that non-exempt employees are paid for all time worked.
Develop and implement programs recognizing and rewarding outstanding customer service.
Set an example of outstanding customer service.
Work with the District Manager and management team on succession planning and employee development opportunities.
Accurately forecast site results and achieve budgeted site EBITDA.
Complete applicable lead certification requirements for restaurant brands managed and ensure required training is completed within 90 days.