GENERAL MANAGER 5

Apria Healthcare•Pleasant Valley, MO

9d•$120,000 - $165,000

About The Position

The General Manager (GM) supports sales efforts by visiting high-value customers and administration and ensuring the efficient daily operation of the branch office. The role oversees operations, service levels, service, and safety in accordance with Apria’s objectives, and holds full P&L responsibility for its profit centers, including revenue and operating income. The GM communicates Apria’s values, strategies, and objectives while assigning accountabilities, planning, monitoring, and appraising job results. The GM works with senior management on strategic business planning and financial performance, executes sales and growth initiatives, and builds and maintains relationships with key customers. The role also manages staffing, expenditures, assets, equipment utilization, inventory, branch functions, performance indicators, regulatory compliance, and workplace safety. The GM hires, coaches, develops, and manages subordinate staff and supports employee retention through onboarding, mentoring, and development.

Requirements

Four-year college degree or equivalent experience.
At least 5 years of related experience.
Must reside within an area of primary responsibility.
Effective mentoring of subordinate staff.
Ability to motivate and manage others with a positive outlook and forward thinking.
Financial management and budgeting skills.
Strong problem-solving skills.
Time-management skills.
Change-management skills.
Behavioral interviewing skills.
Ability to adjust quickly to business requirements.
Sales strategy execution skills.
Financial and business acumen.
Strategic vision and a results-driven approach.
Ability to communicate effectively in person, by phone, and electronically.
CRM proficiency and proficiency in Microsoft Office Suite.
English reading, writing, and verbal skills.
College-level mathematical proficiency, including the ability to understand, interpret, and develop spreadsheet data.

Nice To Haves

Licensed Respiratory Therapist.
Salesforce skills.
Bilingual reading, writing, and verbal skills.

Responsibilities

Hold full P&L responsibility for profit centers, including revenue and operating income.
Collaborate with senior management to develop, review, update, and implement strategic business planning, including sales and financial performance.
Execute sales strategy and growth initiatives by building and maintaining key customer relationships, helping the sales team develop territory plans and strategies, and assisting sales staff in achieving results.
Achieve key focus product-start budgets and cash collection goals.
Use technology and tools to support sales growth through exceptional service levels and to optimize branch performance.
Monitor staffing levels, expenditures, asset and equipment utilization, and inventory to maximize profit margins.
Ensure effective operation and management of branch functions, including customer service, collections, clinical, distribution, and sales support.
Partner with the Managed Care counterpart to understand provider networks and grow market share.
Monitor key performance indicators and implement corrective measures.
Ensure operational procedures comply with federal, state, local, and Joint Commission requirements.
Provide a safe and healthful work environment by leading and implementing the branch Safety & Risk Management program.
Hire, coach, develop, and manage the performance of subordinate staff.
Support retention of sales and branch personnel through onboarding, coaching, mentoring, and development.
Perform other duties as required.