General Manager- Williamsburg Wharf Glice Rink
About The Position
The General Manager is responsible for delivering exceptional guest experiences and managing the operating performance of Williamsburg Wharf Glice Rink. The role focuses on building a culture of accountability aligned with organizational values, meeting or exceeding client expectations for concierge-style service, fostering interdepartmental collaboration, retaining and developing staff, ensuring compliance with employee and operating policies, and implementing major business initiatives. The General Manager directs venue operations, financial and budget activities, human resources, policies, and organizational objectives. The role works with ownership, Sports Facilities Management advisors and support staff, and team members to coordinate activities and resolve issues. It also represents the organization at official functions, supports relationships with shareholders and outside organizations, monitors training, and researches technologies to improve business efficiency. The position is seasonal, full-time, and exempt, and reports to the VP of Venue Management.
Requirements
- Proven management and leadership experience in the food and beverage, recreational, and entertainment industry.
- Operational knowledge of risk management.
- Ability to identify and create opportunities to deliver revenue goals.
- Expertise in sports programming and sports event operations.
- Ability to travel to national events and regionally by car.
- Ability to lift 40 pounds waist high.
- Ability to conduct venue tours.
Nice To Haves
- Operational knowledge of food and beverage, entertainment, and sport clubs, as well as parties, corporate events, and teambuilding.
- Prior experience contracting for or overseeing the sale of corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and related services.
- Prior experience managing marketing programs.
- Bachelor's degree in business management, sports management, marketing, hospitality, a related field, or equivalent experience.
Responsibilities
- Analyze operations and team performance to meet objectives and identify potential cost reductions, program improvements, or policy changes.
- Confer with ownership, Sports Facilities Management advisors and support staff, and team members to discuss issues, coordinate activities, and resolve problems.
- Coordinate recordkeeping systems and other administrative control processes.
- Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Direct human resources activities, including approval of human resource plans and activities.
- Direct, plan, and implement organizational policies, objectives, and activities to ensure continuing operations, maximize returns on investments, and increase productivity.
- Implement corrective action plans to address organizational or departmental problems.
- Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other matters affecting business or program services.
- Represent the organization and promote its objectives at official functions.
- Serve as a liaison between the organization, shareholders, and outside organizations.
- Provide strategic direction to all team members.
- Research technologies to increase business efficiency.
- Schedule and monitor ongoing team-member training seminars on operational, safety, and legal responsibilities.
- Perform additional duties assigned by the VP of Venue Management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
