General Manager

Panera Bread•Lewisburg, PA

16d•$60,000 - $75,000

About The Position

The General Manager leads and develops a high-performing bakery-cafe team and takes ownership of the cafe’s operations and overall success. The role involves making strategic decisions, supporting a positive team environment, delivering a welcoming guest experience, and ensuring the cafe meets company goals and standards. The General Manager oversees staffing, scheduling, hiring, onboarding, training, employee development, performance management, and succession planning. They ensure company strategies and operational procedures are followed, guests receive quality food and service, and the cafe complies with company policies and applicable regulations. The role also includes maintaining a healthy and safe workplace, managing costs and inventory, and fostering a culture of warmth, belonging, growth, and trust. This position requires flexible hours, including nights and weekends, and involves working in a fast-paced environment with shifting priorities. It includes lifting, carrying, pushing, or pulling objects weighing up to 25 pounds, standing and walking for up to six hours, and communicating in a loud environment.

Requirements

Minimum age of 18.
Ability to obtain ServSafe certification if not already certified.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
Ability to stand and walk for up to six hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
Any job offer is conditional upon the results of a background check.

Nice To Haves

Three or more years of restaurant General Manager experience preferred.

Responsibilities

Lead all aspects of the bakery-cafe team, including staffing plans, scheduling, people development, career development, performance management, training, and succession planning.
Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
Manage team performance to meet cafe goals, operational and quality standards, and guest service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Follow operational procedures and ensure the cafe executes company strategies and initiatives.
Ensure guests are delighted by the quality of food, service, and staff.
Build relationships that encourage long-term guest loyalty.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Maintain the bakery-cafe’s overall costs and inventory.
Help build a culture of warmth, belonging, growth, and trust.
Demonstrate Panera’s Guiding Values and Behaviors by taking initiative, finding solutions, working as a team, learning and growing together, celebrating success, and seeing the best in others.