General Manager - Tempo by Hilton Bethlehem

High Companies • Lower Saucon Township, PA

4d • Onsite

About The Position

We are currently seeking a General Manager who will be responsible for the overall leadership, operation, and performance of the hotel, including guest services, rooms, food & beverage operations, financial performance, facilities, and coworker engagement. This key leader will ensure the delivery of an exceptional guest experience while achieving business objectives, maintaining brand standards, and fostering a positive, high-performing workplace culture.
The General Manager serves as a visible leader within the hotel and local community, building strong relationships with guests, coworkers, ownership representatives, business partners, and community organizations. This role also oversees all food & beverage operations, including restaurant, bar, meeting, and event services, while driving revenue growth and operational excellence across the property.

Requirements

• Minimum of 3 years of progressive hotel management or operations leadership experience required.
• Proficiency with Microsoft Office applications and hotel property management systems (PMS).
• Experience with food & beverage point-of-sale (POS) systems.
• Strong communication, problem-solving, organizational, and leadership skills.
• Valid driver's license required.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent education and experience may be considered.
• Experience in a full-service, lifestyle, or branded hotel environment preferred.
• Food & beverage leadership experience strongly preferred.
• Demonstrated ability to lead, coach, develop, and retain high-performing teams.
• Proven experience managing budgets, financial performance, labor costs, and operational goals.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements preferred.
• Hilton brand experience preferred.

Responsibilities

• Provides strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food & beverage, sales, and coworker engagement.
• Ensures exceptional guest experiences by maintaining high service standards and responding effectively to guest feedback and operational opportunities.
• Leads, develops, and supports hotel leadership teams and coworkers through recruitment, onboarding, training, coaching, and performance development.
• Oversees all food & beverage operations to ensure outstanding service, product quality, profitability, and compliance with applicable regulations and brand standards.
• Develops and executes business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.
• Monitors hotel performance metrics and implements continuous improvement initiatives to drive operational excellence and guest satisfaction.
• Evaluates market conditions and competitive positioning to identify opportunities for growth, increased revenue, and enhanced market share.
• Ensures the hotel, grounds, facilities, guest rooms, public spaces, and food & beverage outlets are maintained to company and brand standards.
• Maintains compliance with company policies, safety standards, quality assurance requirements, and all federal, state, and local regulations.
• Reviews operational and financial reports, monitors expenses, and takes corrective action as necessary to improve results.
• Promotes positive coworker relations and collaborates with Human Resources to support engagement, retention, and a strong workplace culture.
• Serves as a visible ambassador for the hotel and High Hotels through participation in community, business, and industry organizations.
• Supports and drives sustainability initiatives and environmental stewardship efforts throughout hotel operations.
• Ensures property readiness for brand inspections, audits, reviews, and quality assurance programs.
• Works closely with ownership representatives, corporate leadership, and business partners to achieve short- and long-term organizational goals.
• For new hotel developments and openings, provides leadership in operational planning, talent acquisition, culture development, training, and post-opening stabilization activities.

Benefits

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Access to the High Healthy Rewards program
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree