Night Auditor- Tempo by Hilton Del Mar Opening Soon

Tempo By Hilton San Diego Del Mar•San Diego, CA

1d•$20 - $21•Onsite

About The Position

Be part of something special from day one at Tempo by Hilton Del Mar—the first Tempo by Hilton on the West Coast! Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying exclusive Hilton Team Member Travel Discounts and fun team celebrations and parties. We’re building a supportive, energetic team where your hard work is appreciated, your growth matters, and you’ll have the opportunity to make your mark on a brand-new hotel from the very beginning! This role involves checking guests in and out of the hotel quickly, efficiently and courteously using the property management system, processing all payments according to established hotel policies and requirements, providing information and customer service to guests and visitors of the hotel, and running end-of-day reports.

Requirements

1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.