General Manager - Tempo by Hilton Bethlehem

The High Companies • Bethlehem, PA

4d • Onsite

About The Position

Tempo by Hilton Bethlehem, High Hotels' newest property scheduled to open in 2027, is seeking a General Manager. Located in Bethlehem's vibrant SouthSide Arts District, this lifestyle hotel will feature 140 guestrooms, a rooftop restaurant and bar, Moonsong Café & Bar, wellness-focused amenities, flexible gathering spaces, and thoughtfully curated guest experiences. Tempo is Hilton's contemporary lifestyle brand designed around wellness, meaningful connection, and modern hospitality. The General Manager will be responsible for the overall leadership, operation, and performance of the hotel, including guest services, rooms, food & beverage operations, financial performance, facilities, and coworker engagement. This key leader will ensure the delivery of an exceptional guest experience while achieving business objectives, maintaining brand standards, and fostering a positive, high-performing workplace culture. The General Manager serves as a visible leader within the hotel and local community, building strong relationships with guests, coworkers, ownership representatives, business partners, and community organizations. This role also oversees all food & beverage operations, including restaurant, bar, meeting, and event services, while driving revenue growth and operational excellence across the property.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent education and experience may be considered.
• Minimum of 3 years of progressive hotel management or operations leadership experience required.
• Experience in a full-service, lifestyle, or branded hotel environment preferred.
• Food & beverage leadership experience strongly preferred.
• Demonstrated ability to lead, coach, develop, and retain high-performing teams.
• Proven experience managing budgets, financial performance, labor costs, and operational goals.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Proficiency with Microsoft Office applications and hotel property management systems (PMS).
• Experience with food & beverage point-of-sale (POS) systems.
• Strong communication, problem-solving, organizational, and leadership skills.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements preferred.
• Hilton brand experience preferred.
• Valid driver's license required.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Experience in a full-service, lifestyle, or branded hotel environment
• Food & beverage leadership experience
• Knowledge of food safety, sanitation, and responsible alcohol service requirements
• Hilton brand experience

Responsibilities

• Provides strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food & beverage, sales, and coworker engagement.
• Ensures exceptional guest experiences by maintaining high service standards and responding effectively to guest feedback and operational opportunities.
• Leads, develops, and supports hotel leadership teams and coworkers through recruitment, onboarding, training, coaching, and performance development.
• Oversees all food & beverage operations to ensure outstanding service, product quality, profitability, and compliance with applicable regulations and brand standards.
• Develops and executes business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.
• Monitors hotel performance metrics and implements continuous improvement initiatives to drive operational excellence and guest satisfaction.
• Evaluates market conditions and competitive positioning to identify opportunities for growth, increased revenue, and enhanced market share.
• Ensures the hotel, grounds, facilities, guest rooms, public spaces, and food & beverage outlets are maintained to company and brand standards.
• Maintains compliance with company policies, safety standards, quality assurance requirements, and all federal, state, and local regulations.
• Reviews operational and financial reports, monitors expenses, and takes corrective action as necessary to improve results.
• Promotes positive coworker relations and collaborates with Human Resources to support engagement, retention, and a strong workplace culture.
• Serves as a visible ambassador for the hotel and High Hotels through participation in community, business, and industry organizations.
• Supports and drives sustainability initiatives and environmental stewardship efforts throughout hotel operations.
• Ensures property readiness for brand inspections, audits, reviews, and quality assurance programs.
• Works closely with ownership representatives, corporate leadership, and business partners to achieve short- and long-term organizational goals.
• For new hotel developments and openings, provides leadership in operational planning, talent acquisition, culture development, training, and post-opening stabilization activities.

Benefits

• Medical available for full-time coworkers
• Dental available for full-time coworkers
• Vision available for full-time coworkers
• Access to the High Healthy Rewards program
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager