General Manager - Tempo by Hilton Bethlehem

High Hotels Ltd. • Bethlehem, PA

4d • Onsite

About The Position

At High Hotels, hospitality is more than a business; it's a way of life. For over 35 years, High Hotels has been a leader in the hospitality industry, known for exceptional service and memorable stays across Pennsylvania and New Jersey. Our success is driven by our people and a vibrant, team-focused culture that fosters career growth and makes guests feel at home. We are committed to continuous improvement, positivity, and attention to detail, ensuring that both employees and guests have outstanding experiences.

Tempo by Hilton Bethlehem, opening in 2027, is High Hotels' newest property. Located in Bethlehem's SouthSide Arts District, this lifestyle hotel will feature 140 guestrooms, a rooftop restaurant and bar (Moonsong Café & Bar), wellness amenities, flexible event spaces, and curated guest experiences. Tempo is Hilton's modern lifestyle brand focused on wellness, connection, and contemporary hospitality.

We are seeking a General Manager to lead all aspects of the hotel's operations, including guest services, rooms, food & beverage, financial performance, facilities, and team engagement. This leader will be responsible for delivering an exceptional guest experience, meeting business objectives, upholding brand standards, and cultivating a positive, high-performing workplace culture. The General Manager will be a visible presence in the hotel and local community, building relationships with guests, staff, partners, and organizations. This role also encompasses overseeing all food & beverage operations, driving revenue, and ensuring operational excellence.

Requirements

• Minimum of 3 years of progressive hotel management or operations leadership experience required.
• Proven experience managing budgets, financial performance, labor costs, and operational goals.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Proficiency with Microsoft Office applications and hotel property management systems (PMS).
• Experience with food & beverage point-of-sale (POS) systems.
• Strong communication, problem-solving, organizational, and leadership skills.
• Valid driver's license required.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent education and experience may be considered.
• Experience in a full-service, lifestyle, or branded hotel environment preferred.
• Food & beverage leadership experience strongly preferred.
• Demonstrated ability to lead, coach, develop, and retain high-performing teams.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements preferred.
• Hilton brand experience preferred.

Responsibilities

• Provides strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food & beverage, sales, and coworker engagement.
• Ensures exceptional guest experiences by maintaining high service standards and responding effectively to guest feedback and operational opportunities.
• Leads, develops, and supports hotel leadership teams and coworkers through recruitment, onboarding, training, coaching, and performance development.
• Oversees all food & beverage operations to ensure outstanding service, product quality, profitability, and compliance with applicable regulations and brand standards.
• Develops and executes business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.
• Monitors hotel performance metrics and implements continuous improvement initiatives to drive operational excellence and guest satisfaction.
• Evaluates market conditions and competitive positioning to identify opportunities for growth, increased revenue, and enhanced market share.
• Ensures the hotel, grounds, facilities, guest rooms, public spaces, and food & beverage outlets are maintained to company and brand standards.
• Maintains compliance with company policies, safety standards, quality assurance requirements, and all federal, state, and local regulations.
• Reviews operational and financial reports, monitors expenses, and takes corrective action as necessary to improve results.
• Promotes positive coworker relations and collaborates with Human Resources to support engagement, retention, and a strong workplace culture.
• Serves as a visible ambassador for the hotel and High Hotels through participation in community, business, and industry organizations.
• Supports and drives sustainability initiatives and environmental stewardship efforts throughout hotel operations.
• Ensures property readiness for brand inspections, audits, reviews, and quality assurance programs.
• Works closely with ownership representatives, corporate leadership, and business partners to achieve short- and long-term organizational goals.
• For new hotel developments and openings, provides leadership in operational planning, talent acquisition, culture development, training, and post-opening stabilization activities.

Benefits

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Access to the High Healthy Rewards program
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager