General Manager

Stix Restaurant•Kansas City, KS

54d•Onsite

About The Position

The General Manager is responsible for overseeing daily operations, ensuring adherence to Stix's standards, and fostering a positive and efficient work environment. This role involves direct customer interaction, employee training and development, and maintaining restaurant cleanliness and operational flow. The General Manager must be hands-on, adaptable, and capable of managing labor costs and supporting the Front of House Manager with hiring and training initiatives.

Requirements

Experience in restaurant management.
Knowledge of food safety practices.
Ability to train and develop employees.
Skills in customer service and feedback collection.
Ability to manage labor costs and staffing levels.
Experience with hiring, scheduling, and training.

Responsibilities

Follow manager opening and closing checklists daily.
Delegate preparation, cleaning, and maintenance tasks and ensure completion.
Enforce proper food safety practices and promote good employee habits.
Be hands-on in the dining room during service, visiting tables and monitoring food and service quality.
Seek customer feedback to identify and correct potential problems.
Observe Front of House employees' practices, providing training and development opportunities.
Inspect tables to ensure proper cleaning and disinfection.
Manage the host stand to ensure timely seating and control seating flow for efficiency.
Ensure Hibachi timing standards are met and plates are expedited from the kitchen and sushi bar promptly.
Check food quality during expediting, ensuring it is served fresh and hot.
Assist other departments as needed and direct employees to support team members.
Encourage teamwork, positivity, and a sense of urgency among staff.
Maintain restaurant cleanliness inside and out.
Create cleaning lists and manage labor costs by adjusting staffing based on business volume.
Assist the Front of House Manager with hiring, scheduling, orientations, training, and meetings.