Store Manger - Plymouth, MA

Petco • Plymouth, MA

9d • Onsite

About The Position

As a General Manager at Petco, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You own the business and are accountable for people, performance, and process. You build engaged teams, drive profitable growth, and ensure high standards of animal care, safety, and customer experience.

The role combines people leadership, business performance, and operational excellence. You recruit and develop talent, build an inclusive and collaborative team culture, meet sales and profitability goals, manage labor and expenses, and ensure merchandising, inventory, security, and administrative processes are completed to Petco standards. You also represent Petco in the community through local events, adoption initiatives, and partnerships.

This position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Work is mostly indoors, though occasional tasks may take place outside the center, such as bank deposits, merchandise transport, or community events. The role requires flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are consistently met.
• Create a welcoming, supportive environment for pets and pet parents, and lead with integrity and transparency.
• Attract, hire, train, coach, and develop diverse talent across all roles in the Pet Care Center.
• Build an inclusive, energized team culture and support partner engagement, growth, and development.
• Develop a strong leadership bench and succession plan; manage performance, coaching, and accountability.
• Meet or exceed sales, profitability, and operational goals by using Petco tools, programs, and insights.
• Analyze financial and operational results, reporting, audits, and center visits; identify opportunities and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes according to brand and safety standards.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships.
• Regularly engage with customers and partners on the sales floor, including assisting customers and performing cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED