General Manager

MCR • Loveland, OH

6d • $80,000 - $95,000

About The Position

The General Manager is responsible for ensuring the hotel provides clean, friendly, well-organized, and safe service, with every room online every day and night. The role oversees managers and team members to ensure they carry out daily responsibilities and checklists, and supports guest satisfaction, cleanliness, product consistency and quality, and teamwork.

The General Manager conducts daily walks of guest rooms and public spaces, verifies daily room inspections and cleanliness standards, and checks mechanical equipment. The role oversees onboarding, daily summary and night audit processes, shift handover reports, required reporting, brand quality assurance standards, fire and life safety inspections, and preventative maintenance. It also manages schedules, training, team development and coaching, time-clock reviews, purchase orders, invoice processing, and inventory practices.

The position requires a positive, guest-focused leader who can follow procedures, make timely decisions, resolve concerns, work with financial information, communicate clearly, and maintain composure under pressure. The role involves working a varied schedule that may include evenings, nights, weekends, and holidays. Physical demands include standing for extended periods, operating office equipment, moving throughout the hotel, and lifting or transporting supplies up to 25 pounds. Travel may be required.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must evaluate alternatives and make decisions quickly and accurately.
• Must work effectively in stressful, high-pressure situations and maintain composure and objectivity.
• Must listen effectively and clarify and resolve concerns raised by coworkers and guests.
• Must be able to work with financial information and data and perform basic arithmetic.
• Must be attentive to detail and meet deadlines.
• Must be proficient with Windows operating systems and company-approved spreadsheet and word-processing software.
• Must communicate information and ideas clearly and lead team members in providing friendly guest service.
• A valid driver's license is required.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing routine reports and correspondence, and speaking effectively before groups.
• Must be able to stand or remain stationary for 3–4 hours at a time, operate computers and other office equipment, perform data entry, manually handle objects and controls, bend, stoop, crouch, move throughout the hotel, inspect details at close and long range, and lift or transport supplies up to 25 pounds.
• Travel may be required.

Nice To Haves

• Bachelor’s or Associate’s degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including Rooms and Food & Beverage departments.
• Basic market knowledge.
• Must meet the legal age to serve alcoholic beverages at select properties.

Responsibilities

• Ensure the hotel delivers clean, friendly, well-organized, and safe service, with every room online every day and night.
• Ensure managers and team members execute their daily responsibilities and operational checklists accurately and on time.
• Conduct daily walks of guest rooms and public spaces; verify room inspections and cleanliness standards, and check mechanical equipment.
• Onboard new team members and ensure onboarding checklist processes are followed.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports on each shift, and sign off on and upload required daily reports.
• Oversee adherence to MCR-approved brand standards and quality assurance expectations; conduct self-audits and address issues identified through broader audits.
• Ensure team members follow approved attire and name-tag standards and provide friendly guest greetings.
• Ensure fire and life safety inspections are current and deficiencies are corrected.
• Confirm preventative maintenance tasks are performed and visually check their quality and consistency.
• Monitor adherence to established work schedules and arrange departmental shift coverage as needed, including for call-outs.
• Build a learning culture, ensure staff have required role expertise, communicate career opportunities, and provide daily coaching and feedback.
• Review the previous day's team-member time-clock punches according to policy.
• Ensure purchases follow the purchase-order process and invoices are submitted through the approved accounts-payable system and processed or accrued to the proper period.
• Keep approved storage areas clean and follow the inventory program.
• Lead team members in guest relations, service recovery, hotel knowledge, event support, phone etiquette, cleanliness, and teamwork.
• Travel if required.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed