General Manager

MOD Pizza•Killeen, TX

About The Position

The MOD Pizza General Manager leads the restaurant and its team to deliver the MOD commitment to guests, model MOD culture, and maintain restaurant profitability. The role combines hands-on coaching and support of the squad with administrative work, including business and community engagement planning and other General Manager duties. Success is measured by financial performance and by developing and inspiring others. The General Manager is a leader of leaders, accountable for restaurant performance while delegating effectively. The role includes overseeing staffing, hiring, training, performance management, scheduling, compliance, inventory, ordering, loss prevention, food safety, facilities, and communication of operational information. The General Manager also represents MOD in the community and supports fundraising, catering, and other initiatives that contribute to restaurant results. The position requires work in an open-kitchen environment, rotating between front and back of house, and supporting restaurant hours that include peak demand periods such as nights and weekends. A food safety certification and/or alcohol beverage certification must be obtained within 30 days of the start date, or sooner where required by law.

Requirements

At least 2 years of experience leading leaders in restaurant management.
Experience executing training, performance, and staffing programs in a restaurant or similar environment.
Strong business acumen and ability to read financial reports and develop action plans from them.
Prior experience working with internal support teams in Human Resources, Supply Chain, Marketing, or other functions.
Ability to act decisively with incomplete information or direction and use sound logic to make calculated decisions.
Must obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficient written and oral communication skills.
Ability to support restaurant hours, including peak demand hours on nights and weekends.
Must be at least 21 years of age.
Ability to work in an open kitchen and rotate between front and back of house.
Ability to walk, bend, twist, reach, stoop, kneel, crouch, carry, push, pull, and handle or move objects weighing up to 50 pounds.
Ability to operate handheld appliances, sharp knives, and kitchen equipment such as an industrial can opener, dough press, industrial dishwasher, and very hot oven.
Depending on location, ability to use stairs and/or an elevator.
Ability to communicate and exchange information quickly with squad members and others.

Nice To Haves

Management experience in a fast casual restaurant environment.

Responsibilities

Lead the restaurant squad, with particular focus on developing leadership capabilities and holding leaders accountable for restaurant performance.
Review restaurant results and use tools such as P&L reports and scorecards to identify opportunities and develop action plans.
Own restaurant staffing, build talent pipelines, interview candidates, and complete required employee processing and compliance documentation.
Use MOD training plans and ongoing assessment to support squad members’ learning and execution of MOD standards.
Serve as a community engagement ambassador and support fundraising, catering, and other community initiatives.
Use forecasts and the labor model to plan staffing and schedules in a timely manner, accommodating requests when possible while maintaining appropriate staffing levels.
Maintain loss prevention, asset protection, cash handling, food safety, and restaurant safety and security procedures.
Provide timely performance feedback and ensure squad members follow established standards and procedures.
Own, delegate, and manage ordering and inventory to help the restaurant meet performance targets.
Read and communicate internal operational updates and take required actions on time, including attending meetings, huddles, and training events as needed.
Build working relationships with vendors and the internal facilities team to maintain the restaurant.
Demonstrate MOD values, including resilience, humility, care and accountability, and curiosity.