General Manager

Omni Hotels & Resorts•Frisco, TX

15d

About The Position

The General Manager is the primary strategic business leader of the Omni Frisco Hotel, overseeing all aspects of hotel operations, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation. The role is responsible for delivering a return on investment to ownership and leading the team in developing and implementing property-wide strategies and brand service initiatives to meet or exceed guest expectations. The General Manager builds relationships with key customers, members, and strategic partners, participates personally in the sales process, and ensures Omni sales channels and proactive sales activities are used to generate demand. The position also guides the property's leadership team, market positioning, revenue management, capital planning, operational performance, and risk management.

Requirements

At least 10 years of P&L responsibility.
Strong leadership skills.
Excellent communication skills.
Ability to motivate a team to provide best-in-class customer service.

Nice To Haves

At least 3–5 years of experience as a General Manager in an upscale environment.
Previous experience in a similar environment and type of hotel.
Experience managing strategic, high-level partnerships.
Bachelor's degree preferred.

Responsibilities

Set goals and expectations for direct reports.
Identify leadership potential and foster career development.
Inspire and motivate the team to achieve operational excellence.
Build a cohesive leadership team and positive business environment that consistently delivers results.
Develop strategies to market the property and grow market share.
Support the sales strategy by encouraging effective revenue management practices.
Review STR reports, competitive shopping reports, and other resources to maintain awareness of the property's market position.
Identify key drivers of business success.
Review sales goals and strategies to ensure alignment with positioning and pricing.
Leverage sales and revenue engines to drive year-over-year RevPAR improvement.
Ensure capital expenditure funds are budgeted and deployed effectively and within program.
Collaborate with the partnership group to build relationships that support hotel business objectives.
Hold staff accountable for successful performance in a positive manner.
Use an open-door policy and communicate property goals clearly and consistently.
Foster associate engagement in providing excellent service.
Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
Hire executive committee members who demonstrate functional expertise, creativity, and entrepreneurial leadership suited to the operation's needs.
Work with Homeowners Associations and Global Sales Offices to build relationships supporting resort business objectives.
Provide strategic direction and direct support to the group sales team.
Participate in daily Operations meetings to support interdepartmental communication, problem resolution, and guest satisfaction.
Participate in risk management and prevention, including legal and workers' compensation matters.
Ensure accurate revenue, expense, and labor forecasts and execution.
Create development plans based on individual strengths, development needs, career aspirations, and abilities.
Manage strategic partner relationships on behalf of Omni.