1077 - General Manager

Domino's Franchise•Sterling Heights, MI

About The Position

The General Manager is responsible for everything that happens during a shift at a Domino’s Pizza store, including staffing, paperwork, inventory and food management, cost and cash controls, customer relations, cleanliness, marketing, profitability, scheduling, and adherence to company policies and standards. The role sets an example for the crew and expects team members to follow all policies and procedures and provide great customer service. The posting also describes general store-team duties and working conditions, including operating equipment, preparing products, processing orders, taking inventory, cleaning, and—where applicable—delivering products.

Requirements

  • Ability to use judgment, perform basic mathematics, and multitask.
  • Ability to follow company policies and procedures and expect the same of the crew.
  • Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable attendance and punctuality, and transportation to and from work.
  • For delivery duties: valid driver’s license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands described in the posting, including standing, walking, lifting and carrying supplies, reaching, bending, occasional climbing, and driving for delivery.

Responsibilities

  • Oversee all activities during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and enforce company policies, procedures, and standards.
  • Manage staffing, paperwork, food management, work schedules, attendance, and punctuality.
  • Maintain store cleanliness and a professional image; uphold quality standards and provide customer service.
  • Contribute to marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Where delivery duties apply, deliver products and flyers or door hangers within the designated area.
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