1077 - Customer Service Rep

Domino's Franchise • Sterling Heights, MI

2d

About The Position

Customer Service Reps work as part of a Domino’s Pizza store team to process customer orders and help prepare and deliver products during busy hours. The role may be part-time or full-time, and schedules are described as flexible around team members’ other commitments. On-the-job orientation and training are provided, with opportunities to advance from customer service into management and other roles.

Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete paperwork; and clean equipment and the facility. The work involves frequent communication with customers and coworkers, using a computer keyboard or touch screen, and performing physical tasks in a fast-paced store environment.

The position requires standing for most tasks and may involve walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use. Work conditions can include temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Team members must be able to work independently and with others, perform repetitive tasks, work under stress, and meet quality standards.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Ability to make rapid, precise movements with eye-hand and finger coordination.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the described physical tasks, including standing, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, bending, reaching, and frequent use of hands and forearms.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers to process orders by phone and in person.
• Unload bulk product deliveries using a hand truck and move supplies to storage.
• Use store tools and equipment, including a pizza cutter and pizza peel, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed