General Manager

Wawa, Inc.•Chesapeake, VA

15d•$75,000 - $90,000

About The Position

The General Manager (GM) is the store’s leader, responsible for setting the vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance targets and creating a positive experience for customers and Associates. The GM oversees store operations and financial performance, maintains safety and regulatory compliance, and ensures effective execution of company programs and processes. The role also builds an inclusive, high-performing team through hiring, coaching, training, and development, and plans staffing coverage in a 24/7 operating environment. The GM responds to customer feedback and develops plans to improve the shopping experience.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Proven ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Demonstrated ability to recognize trends proactively and drive change to achieve business results.

Responsibilities

Oversee daily store operations to ensure safety, service, and efficiency, while maintaining compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to monitor trends and develop action plans that drive results.
Execute policies, manage safety programs, drive compliance, and implement continuous improvement initiatives.
Champion company initiatives, explain the rationale for changes, and support successful implementation and lasting adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
Support leadership development through talent management, training, and onboarding.
Maintain appropriate staffing coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.