General Manager - Hartefeld Country Club

Invited•Avondale, PA

1d•Onsite

About The Position

The General Manager leads Hartefeld National Golf Club’s strategy, operations, membership growth, and financial performance. The role develops and executes business plans, supports department heads, builds and develops the club’s workforce, and maintains member satisfaction and retention. The General Manager is accountable for operational and financial goals, effective communication with the Regional team, a positive workplace, and safe and legally compliant club operations. Hartefeld National is a private club in Avondale, Pennsylvania, featuring an 18-hole Tom Fazio-designed championship golf course, golf simulators, indoor and outdoor dining, and member events and activities. It is operated by Invited, which owns and operates more than 130 private clubs nationwide and has more than 17,000 employees. A relocation package is available.

Requirements

High school diploma or equivalent.
At least 3 years of experience in club management, hospitality, or a related field.
At least 1 year of experience managing budgets.
Ability to make sound expense-allocation judgments that affect profitability.
Discretion and integrity when handling confidential member and employee information.
Computer literacy and proficiency with spreadsheet software.
Strong leadership abilities, excellent communication skills, and effective team-management skills.

Nice To Haves

Bachelor’s degree or equivalent.
Food Handlers Certificate.
Alcohol Safety certification.
STAR Service Certification.
STAR Trainer Certification.
TABC Certification.
CPR Certification.

Responsibilities

Develop and execute comprehensive business and financial strategy plans for the club, monitor performance against targets, and make data-driven adjustments.
Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
Recruit, select, develop, and evaluate department heads; guide their employee development plans through performance reviews, cross-training, goal setting, and recognition.
Lead employee recruitment, selection, training, development, and performance management.
Implement and adjust sales, marketing, and net revenue strategies aligned with financial plans.
Maintain expense controls and forecasting procedures, including monitoring departmental expenses and revenue-to-payroll ratios.
Ensure the club meets financial obligations, including debt and lease agreements, and complies with GAAP and company policies.
Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
Analyze member retention metrics and develop strategies to improve retention.
Speak directly with resigning members, document their feedback, and use it to inform improvement initiatives.
Promote a motivating workplace centered on teamwork, respect, and member satisfaction.
Ensure the club operates safely and in compliance with regulatory obligations.
Maintain effective communication with the Regional team.