General Manager - Anthem Golf & Country Club

Invited•Irving, AZ

1d•Onsite

About The Position

The General Manager leads the club’s strategic direction, operations, and membership growth. The role develops and implements business strategies, works to ensure member satisfaction, fosters a positive work environment, and is accountable for financial and operational goals. The General Manager builds and develops a leadership team and maintains effective communication with the Regional team. Anthem Golf & Country Club is a private club in Arizona’s high Sonoran Desert foothills, within a 500-acre gated community. It offers two championship golf courses, two clubhouses, dining, swimming pools, fitness centers, pickleball and tennis facilities, and bocce courts. The General Manager provides strategic leadership across departments including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.

Requirements

High school diploma or equivalent.
At least 3 years of experience in club management, hospitality, or a related field.
At least 1 year of experience managing budgets, with the ability to make sound expense-allocation judgments that affect profitability.
Ability to handle highly confidential member and employee information with discretion and integrity.
Computer literacy and proficiency with spreadsheet software.
Strong leadership abilities, excellent communication skills, and effective team management.

Nice To Haves

Bachelor’s degree or equivalent.
Food Handlers Certificate.
Alcohol Safety certification.
STAR Service Certification.
STAR Trainer Certification.
TABC Certification.
CPR Certification.

Responsibilities

Develop and execute comprehensive business and financial strategy plans for the club, monitoring performance metrics and making data-driven adjustments to achieve revenue targets.
Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
Recruit, select, develop, and evaluate department heads, and guide them in creating and executing employee development plans.
Lead employee recruitment, selection, training, development, and performance management.
Implement and adjust sales, marketing, and net revenue strategies aligned with financial plans.
Maintain expense control systems and forecasting procedures to manage departmental expenses and revenue-to-payroll ratios.
Ensure the club meets financial obligations, including debt and lease agreements, while following GAAP and company policies.
Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
Analyze member retention metrics and develop strategies to improve retention.
Engage with resigning members, document their reasons for leaving, and use feedback to inform continuous improvement.
Promote a motivating work environment centered on teamwork, respect, and member satisfaction.
Ensure the club operates safely and legally in accordance with regulatory obligations.