General Manager - Hartefeld Country Club

ClubCorp • Avondale, PA

1d • Onsite

About The Position

The General Manager leads Hartefeld National Golf Club’s strategic direction, operations, and membership growth. The role develops and implements business strategies, ensures member satisfaction, fosters a positive work environment, achieves financial and operational goals, builds a strong leadership team, and communicates effectively with the Regional team.

The position oversees performance and revenue across club operations, provides direction to department heads, and manages recruitment, development, and performance of leaders and employees. It also leads sales and revenue strategies, expense controls, forecasting, financial compliance, member retention efforts, facility quality, and safe and lawful club operations.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in club management, hospitality, or a related field.
• At least 1 year of experience managing budgets.
• Ability to make sound judgments about expense allocation to affect profitability.

Nice To Haves

• Bachelor’s degree or equivalent.
• Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Skill in handling highly confidential member and employee information with discretion and integrity.
• Computer literacy and proficiency with spreadsheet software.
• Strong leadership abilities, excellent communication skills, and effective team management.

Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Monitor performance metrics against plans, ensure revenue targets are achieved, and make data-driven adjustments to optimize performance.
• Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate qualified department heads.
• Guide department heads in creating and executing employee development plans using performance reviews, cross-training, goal setting, and recognition.
• Lead employee recruitment, selection, training, development, and performance management.
• Implement sales, marketing, and net revenue strategies aligned with financial plans, reviewing and adjusting them to optimize performance.
• Maintain expense control systems and forecasting procedures to manage departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, and complies with GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and develop strategies to improve retention.
• Engage directly with resigning members, document their reasons for leaving, and use feedback to inform continuous improvement.
• Promote a motivating work environment centered on teamwork, respect, and member satisfaction.
• Ensure the club operates safely and legally in accordance with regulatory obligations.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Generous paid time off and leave programs; time off required by applicable law is also provided for part-time team members.
• Relocation package available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED