General Manager

Wonder•East Stroudsburg, PA

16d•$95,000 - $114,000•Onsite

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen serving multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates cross-brand operations in a single facility, and owns the location’s P&L. The General Manager manages both employees and nonemployee contract partners, drives business results, and represents Wonder within the local partner ecosystem. This opportunity is suited to an experienced leader from operations, logistics, eCommerce, hospitality, food, or a similar field who can build, manage, and grow a complex operation. The General Manager oversees kitchen, service, and fulfillment operations across dine-in, pickup, and delivery; manages labor, inventory, safety, compliance, and service performance; and hires, coaches, schedules, and develops hourly employees and shift leaders. The role works cross-functionally to improve financial and operational results, builds talent pipelines, develops trainers and managers-in-training, and supports company initiatives. It also serves as the on-site contact for brand partners, vendors, and contracted operators, ensuring Wonder’s service and food quality standards are met.

Requirements

At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, eCommerce, or a related sector.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving skills and ability to thrive in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by State, County, or Local Health Departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution as business needs evolve.
Ensure compliance with labor, food safety, team member safety, and other applicable standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, maintain operational readiness, resolve obstacles, and adjust workflows in real time.
Use customer feedback and operational trends to inform decisions and improve service.
Set and drive operational KPIs, aligning internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended on-site workforce of internal employees and external partners, including contracted or brand-affiliated staff.
Create a collaborative, on-brand environment for Wonder and third-party teams operating in the facility.
Address performance issues through respectful, timely coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Build talent pipelines, succession plans, and readiness for future roles.
Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards while supporting personal and professional growth.
Align staffing, scheduling, and development with anticipated business needs and organizational growth.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure each brand operating in the kitchen meets Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.