General Manager - Washington, MO

Petco•Washington, MO

1d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes, while modeling effective leadership. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The role requires flexible availability for operating hours, including evenings, weekends, and holidays.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
A limited amount of travel may be required for training, meetings, or community engagement.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across roles within the Pet Care Center.
Build an inclusive, energized team and a positive, collaborative culture where partners feel supported and empowered.
Develop leadership capacity and succession plans, and lead performance management, coaching, and accountability.
Drive sales growth, profitability, and operational excellence; analyze results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and business results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Regularly engage with customers, provide assistance, and perform cashiering and point-of-sale transactions.