General Manager - Burger King Espanola
About The Position
The Restaurant General Manager is the executive leader of a single Burger King restaurant, responsible for profitability, guest experience, people, and operations. The role has overall responsibility for managing daily restaurant operations and operates under the direction of the District Manager. The General Manager directly manages an Assistant Manager, Hourly Shift Coordinators, and Team Members, with a team size of 20–45 employees. Burger King serves more than 11 million guests daily worldwide and is the second-largest fast-food hamburger chain in the world. Founded in 1954, the brand is known for high-quality, great-tasting, affordable food, premium ingredients, signature recipes, and family-friendly dining experiences.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- 1–2 years of previous restaurant management experience.
- Strong understanding of P&L management and drivers of restaurant profitability.
- Ability to prioritize own and others' work and time to meet deadlines and objectives.
- Demonstrated leadership skills.
- Demonstrated understanding of guest service principles.
- Availability to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed for proper restaurant functioning.
Responsibilities
- Take primary accountability for the restaurant's P&L and manage toward desired financial outcomes.
- Review key P&L lines to increase restaurant profitability.
- Drive sales through proactive guest service, people development, and operations management.
- Motivate and direct team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
- Manage the guest experience through operations and timely responses to guest issues.
- Analyze guest feedback to identify root causes and develop action plans.
- Engage with the community, prospective guests, and local marketing initiatives.
- Lead recruitment and selection to build and retain an effective restaurant team.
- Onboard new team members through training and certification.
- Manage individual and team recognition programs.
- Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to improve capabilities and restaurant performance.
- Manage restaurant labor through appropriate management staffing and Team Member scheduling.
- Enforce compliance with government regulations, employment laws, and Burger King policies.
- Ensure the restaurant upholds operational and brand standards.
- Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
