General Manager(08849) - 708 Slash Pine Dr

Domino's Franchise • Cary, NC

2d

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role is responsible for maintaining staffing and schedules according to business needs, communicating with managers and staff about operational matters, and ensuring the store follows Domino’s Operation Evaluation Review standards.

The General Manager supports daily opening and closing procedures, including preparing the store for opening, making end-of-night bank deposits, and completing nightly product inventory counts. The role also coordinates product and ingredient needs for bi-weekly commissary and beverage deliveries, monitors delivery operations, and ensures delivery vehicles pass mechanical and visual inspections.

The General Manager provides customer service, resolves disputes, promotes products and specials, and helps create a teamwork-oriented, energetic, and fun atmosphere. The role also trains the GMIT in store operations and receives cross-training in food preparation, store procedures, oven operation, and order packaging.

Requirements

• Ability to read and understand a P&L ledger.
• Ability to speak and write clearly.
• Ability to use a computer-based order entry system.
• Comfort with dispute resolution and customer service.
• Ability to ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

• Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Make end-of-night bank deposits when closing.
• Complete nightly product inventory counts when closing.
• Ensure the store is properly prepared to receive orders at opening.
• Promote a sense of urgency with every order.
• Ensure store operations meet Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with managers and staff about matters that affect business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that meet business needs throughout the day.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and work to ensure unhappy customers return.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
• Read and understand the P&L ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Provide quality customer service to internal and external customers by phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed