General Manager-Construction & Building Materials Industry

DH Pace•Columbus, OH

1d•Onsite

About The Position

DH Pace Company, Inc. is hiring a General Manager to lead its established and growing door business in Columbus, Ohio, including Capital Door Solutions, a DH Pace company. The business provides new and replacement doors and repairs and maintains existing doors in buildings. The General Manager will oversee customer projects and the operation’s New Construction, Aftermarket, and Service work across all lines of business, with responsibility for increasing revenue, sales, profitability, and customer satisfaction. The role has full P&L responsibility, including preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions. The General Manager will evaluate operations and sales processes, recommend and implement approved improvements, and use daily, weekly, and monthly financial reports and metrics to manage performance. They will support employee scheduling and technical/mechanical problem-solving, conduct regular audits, and ensure staff follow company best practices and procedures. The General Manager will hire, train, coach, and develop employees; set expectations and hold employees accountable; and lead meetings and performance reviews. They will maintain professional communication, resolve personnel matters, and address escalated customer concerns in a timely manner. The position is full-time and onsite at the Columbus, Ohio office. During the first six months, the employee must be available for up to three one-week training trips to St. Louis, Bloomington, Kansas City, or another Kansas City satellite market.

Requirements

At least five years of experience managing personnel, projects, sales and customer-service expectations, operational revenues, expenses, and reporting in a leadership position.
Proficiency with Windows-based programs, ERP/CRM systems, and Excel.
Analytical ability to evaluate operational data, processes, procedures, financial results, survey feedback, and other metrics; identify cause-and-effect relationships; isolate key information; and assess the impact of process or procedural changes.
Ability to work with technical applications and mechanical systems.
Valid driver’s license and good driving record.
Willingness and availability during the first six months of employment for up to three one-week training trips to St. Louis, Bloomington, Kansas City, or another Kansas City satellite market.
Successful completion of required background check and drug screen before hire.

Nice To Haves

Commercial door industry management experience, strong operational experience, and product knowledge.
Experience in a service-provider industry such as HVAC, or another construction/building materials business selling products to end users that are installed or serviced at customer sites.
Bachelor’s degree.

Responsibilities

Lead the Columbus door business and oversee existing customer projects and New Construction, Aftermarket, and Service work.
Achieve financial objectives through annual budget preparation, expenditure scheduling, variance analysis, and corrective actions; maintain full P&L responsibility.
Recommend and implement approved operational and sales process improvements to increase customer satisfaction, profitability, and return on sales while meeting or exceeding the annual budget or forecast.
Use daily, weekly, and monthly financial reports and metrics to manage operations.
Assist with employee and job scheduling and technical/mechanical troubleshooting and problem resolution.
Conduct regular audits and ensure employees complete required daily tasks in accordance with company best practices, policies, and procedures.
Hire, train, and develop employees; coach them daily and conduct monthly P&L and Scorecard reviews and annual performance reviews.
Lead meetings, set performance expectations, and hold employees accountable.
Maintain professional communication with personnel and customers, and promptly resolve personnel matters and escalated customer concerns.
Provide operational assistance, advice, guidance, and career mentoring to employees.