General Manager (Convention Centre)

Carmen's Group•Hamilton, ON

6d•CA$95,000 - CA$110,000•Onsite

About The Position

Carmen’s Group is looking for an experienced and dynamic General Manager to lead the team at the Hamilton Convention Centre by Carmen’s. This is an exciting opportunity for a strategic, results-driven hospitality leader to play a key role in the continued growth and success of one of Hamilton’s premier event venues. As General Manager, you will oversee the successful operation of the Hamilton Convention Centre, lead a high-performing team, drive revenue growth, build strong community and client relationships, and support the execution of extraordinary events. This role will also contribute to the broader redevelopment and revitalization of Hamilton’s downtown core. As a member of the Carmen’s Group senior leadership team, you will participate in strategic discussions that help shape the future growth of the company.

Requirements

Bachelor’s degree in business or a related field
7 to 10 years of experience in a senior management role, preferably in hospitality, events, venue management, or a related industry
3 to 5 years of experience in facility management
3 to 5 years of experience in sales generation or business development
Experience compiling, analyzing, and presenting financial data and performance metrics
Strong leadership skills with the ability to coach, support, and motivate teams
Excellent interpersonal and communication skills, both written and verbal
A resourceful, resilient, and ownership-driven approach to leadership
Strong commitment to achievement, client satisfaction, and operational excellence
Positive, energetic, team-oriented attitude with a great sense of humour
Flexible availability, including days, evenings, weekends, and occasional travel

Nice To Haves

Additional post-secondary education or courses in business, hospitality, or a related field considered an asset
Experience working in a unionized environment considered an asset

Responsibilities

Participating in strategic planning to identify new revenue streams, event markets, and business development opportunities that support venue growth and sales targets
Contributing to the development and execution of the Hamilton Convention Centre by Carmen’s vision and strategy, ensuring alignment and collaboration across departments
Monitoring sales targets and supporting the sales team in driving revenue, including attending key client appointments as needed
Compiling, analyzing, and presenting financial data for strategic leadership meetings
Building and maintaining strong relationships with guests, clients, vendors, suppliers, City of Hamilton representatives, tourism partners, and other external stakeholders
Working closely with department managers to coordinate, plan, and execute exceptional events
Liaising with City of Hamilton representatives on tourism initiatives, facility improvements, and community partnerships
Leading, coaching, and supporting team members across all departments
Preparing budgets, monitoring expenses, and ensuring gross margins are achieved for all events
Inspecting the property and coordinating services to ensure compliance with licensing laws, health and safety standards, and other statutory requirements
Participating in union meetings and collective bargaining as required
Promoting and living the purpose, vision, and values of Carmen’s Group both internally and externally