Convention Services Manager

Pyramid Global Hospitality•Tacoma, WA

7d•Onsite

About The Position

The Convention Services Manager is responsible for coordinating and executing conventions and large-scale events from initial planning through final delivery. This role emphasizes scheduling, logistics, client communication, and cross-departmental coordination rather than direct sales. Reporting to the Director of Sales, the Convention Services Manager ensures seamless event operations and an exceptional client experience while upholding brand standards.

Requirements

Proficiency with Delphi.
Ability to work effectively under time constraints and deadlines.
Command of the English language both written and verbal

Nice To Haves

Prior experience in the field of hospitality is preferred but not required

Responsibilities

Coordinate all aspects of convention or event planning, from initial consultation to final execution.
Communicate effectively with clients to understand their event needs and provide recommendations.
Develop detailed proposals, contracts, and event schedules.
Review and finalize banquet event orders.
Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
Conduct on-site support during events, including evenings and weekends when required, serving as the client’s main point of contact.
Monitor event budgets and track expenditures to ensure profitability and efficiency.
Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
Perform other duties as assigned, supporting the catering and convention services team as needed.
Always maintain Pyramid Global Hospitality

Benefits

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
401k with a company match
Recognition programs
Medical, Dental, Vision, Disability, & Life Insurance
PTO - 14 days for first 3 years
Holidays - 7 paid holidays and 2 floating holidays
Employee Room Rate Discounts
Sick Time: Accrue 1 hour for every 30 hours worked
Vacation - 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 7 years of service, 4 weeks after 15 years of service
Holidays - Union positions 6 Paid Holidays and 1 personal day
Sick Time - Accrue 1 hour for every 40 hours worked