Convention Services Manager
About The Position
As a Convention Services Manager, you will coordinate and execute group events from planning through completion, ensuring exceptional service and satisfaction. You’ll serve as the primary liaison between clients and hotel departments, managing all logistics to ensure flawless meetings, conferences, and conventions. This role requires strong communication, organization, and a commitment to delivering outstanding guest experiences. A job in conference services is a great way to learn about the entire hotel. This position can set you up for a progressive career into catering or group sales, or it could lead to a path in food and beverage and hotel operations.
Requirements
- Eligible to work in the United States
- Ability to read, write, and communicate effectively in English
- Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
- A college degree or two years of hotel experience
- Previous experience in a similar or related position
Nice To Haves
- Hotel experience is always a plus!
- Special certifications
Responsibilities
- Build excellent relationships with clients and hotel associates to ensure that all hotel events are seamlessly turned over from sales to service back to sales.
- Create BEOs and group resumes.
- Communicate client expectations to the hotel team.
- Maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Benefits
- Flexible scheduling
- Access up to 40% of your earned wages before payday with PayActive
- Paid Time Off (PTO)
- Paid Holidays
- Full healthcare benefits: medical, dental, and vision
- 401(k) with guaranteed 4% match and no vesting period
- Exclusive hotel and food & beverage discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
