Convention Services Manager

Remington Hospitality • Fort Worth, TX

7h • Onsite

About The Position

To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent, high level of service throughout all phases of property events. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities by up-selling and offering enhancements.

Requirements

• Know your work schedule and follow it with a high degree of reliability.
• Work in a cooperative and friendly manner with fellow associates.
• Maintain professional attire and personal hygiene.
• Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook.
• Inform management promptly of any work-related problems or guest complaints.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates.
• Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.).

Responsibilities

• Coordinate, manage, and prepare all event documentation.
• Coordinate with Sales, property departments, and clients to ensure consistent, high-level service throughout all phases of property events.
• Ensure property events have a seamless turnover from sales to service and back to sales.
• Recognize opportunities by up-selling and offering enhancements.
• Negotiate with guests and patrons for banquets, meetings, and other functions, including arrangements, menus, bar setup, and room arrangements.
• Inform other departments in writing of necessary arrangements to ensure function success.
• Work closely with the set-up person for all catering functions to ensure maximum utilization of facilities.
• Prepare monthly inventory of all catering office supplies and requisition same for General Manager’s approval.
• Train, coordinate, and supervise banquet captains and banquet staff.
• Maintain budgeted sales quotas.
• Solicit banquet business, correctly enter bookings in diary, and finalize these functions.
• Handle changes in information listed on Banquet Event Orders (BEO) effectively.
• Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program, and publishing BEO’s for distribution.
• Meet or exceed booking goals each month by talking and personally meeting with customers to sell hotel function space.
• Perform MOD responsibilities as directed by property policy.
• Accurately prepare weekly forecast for banquet functions.
• Provide site tours to potential customers of the hotel’s banquet facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed