General Manager

PLANET FITNESS•Aloha, OR

15d

About The Position

The General Manager oversees club operations to ensure an exceptional Judgement Free member experience and a financially successful club. This leader is responsible for guiding employees in a positive, motivating manner and delivering results through quality service. The role combines member service, staff leadership, administrative duties, cash handling, and responsibility for the club’s cleanliness, maintenance, and safety.

Requirements

At least two years of supervisor or manager experience in a high-volume restaurant or retail environment, or two years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Current CPR certification, or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Bachelor’s degree or four years of supervisor or manager experience preferred.
Two years of Planet Fitness experience preferred.

Responsibilities

Handle front-desk activities, answer phone calls, check members into the system, sign up new members, and take prospective members on tours.
Respond to member requests, issues, and questions.
Recruit, hire, train, and develop Assistant General Managers, Front Desk Associates, and Fitness Trainers.
Create a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example, train and coach direct reports, and hold them accountable for adhering to Planet Fitness values and goals.
Administer and process bi-weekly employee timesheets.
Resolve employee concerns and manage corrective action and termination activities.
Manage the cash drawer and deposit procedures.
Oversee facility cleanliness and maintenance, including personally handling the largest section of daily cleaning.
Maintain cleaning and daily-round logs.
Manage the club’s Computerized Maintenance Management System (CMMS) platform.
Ensure the safety of employees, members, and club property.
Identify and communicate equipment repairs in a timely manner.