General Manager II- Store 8777 Wilmington, MA

Advance Auto Parts•Wilmington, MA

1d•$69,400 - $85,000

About The Position

The General Manager is a professional-level sales and management position that supports both sides of the business. The role requires knowledge of store and automotive systems and parts, and the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows related programs, while being accountable for financial metrics and store service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business needs. Schedules are based on the needs of the business. The position is eligible for sales commission based on individual or store performance. The role is predominantly performed inside, with occasional outdoor work and exposure to varied conditions and workplace hazards. The employee is predominantly walking or standing and must be able to perform the physical activities described in the posting, with or without reasonable accommodation.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports such as profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to predominantly walk or stand; talk and hear; handle or feel objects; reach, climb or balance, and stoop, kneel, crouch, or crawl; frequently lift or move up to 50 pounds and occasionally up to 100 pounds; and meet the stated vision requirements.
Ability to work indoors and occasionally outdoors, with occasional exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical-shock risk, explosives, and vibration.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Train and execute project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.